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Premiere Elements 2019 not responding

New Here ,
Nov 22, 2018

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I installed Adobe Photoshop Elements 2019 and Premiere Elements 2019 combination software and neither program is working. When I attempt to create a new project in Premiere elements it freezes and Photoshop cannot find any of my files/photos to upload into organizer. I have Windows 8.1, 64 bit, 4.00 RAM and 210 GB free space. Wondering what my options are as I bought software at Best Buy and cannot return it. I have uninstalled and reinstalled the software and it still does not seem to help. Is this a common problem people have had? Any suggestions would be great! Thanks!

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Premiere Elements 2019 not responding

New Here ,
Nov 22, 2018

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I installed Adobe Photoshop Elements 2019 and Premiere Elements 2019 combination software and neither program is working. When I attempt to create a new project in Premiere elements it freezes and Photoshop cannot find any of my files/photos to upload into organizer. I have Windows 8.1, 64 bit, 4.00 RAM and 210 GB free space. Wondering what my options are as I bought software at Best Buy and cannot return it. I have uninstalled and reinstalled the software and it still does not seem to help. Is this a common problem people have had? Any suggestions would be great! Thanks!

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Nov 22, 2018 0
Adobe Community Professional ,
Nov 22, 2018

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I'm sorry you can't get a refund.   Video editing in general, including Premiere Elements, require relatively strong computers.  

The requirements are listed here:  Adobe Premiere Elements system requirements

It says the minimum ram is 4GB, but more is recommended.   Are there programs running in the background (like anti virus) that might be keeping some of the RAM from being available.

What is the source, resolution and format of the video you are editing.

For others that may read this, Adobe provides free trials so that people can try before they buy. 

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Nov 22, 2018 0