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Premiere Elements 2020 continues to freeze up

New Here ,
Feb 02, 2020

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Premiere Elements 2020 continues to freeze up.  I can even walk away from the computer and return in an hour and it is still frozen.  I have had to reboot my machine three times on this one project in order to unfreeze it and every time I loose what I have done.

 

When it is working it is very very slow to respond most of the time.

 

I have wasted hours today trying to get one simple video done.

 

Help!

 

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Crash, Freeze or hang, Performance

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Premiere Elements 2020 continues to freeze up

New Here ,
Feb 02, 2020

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Premiere Elements 2020 continues to freeze up.  I can even walk away from the computer and return in an hour and it is still frozen.  I have had to reboot my machine three times on this one project in order to unfreeze it and every time I loose what I have done.

 

When it is working it is very very slow to respond most of the time.

 

I have wasted hours today trying to get one simple video done.

 

Help!

 

TOPICS
Crash, Freeze or hang, Performance

Views

54

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 02, 2020 0
Adobe Community Professional ,
Feb 02, 2020

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You have the current version.  Start an online chat session with Adobe techs.  Go to the Help Menu, select "Online Support".  Click on the icon in the lower right corner to initiate the session.

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Feb 02, 2020 0