Premiere Elements 2020 - problem resolved

Community Beginner ,
Jan 04, 2021 Jan 04, 2021

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A big thank you  to Adobe for fixing my issue with Premiere Elements. 

My problem was that Premiere Elements would not launch on my Mac. It was showing up in activity monitor and sometimes on my applications title bar but it was not functioning normally.

 

TBH i did give in after reading similar complaints on the web and uninstalled it. Some even suggested that using it on a Mac was my problem. However I have had versions 2011, 14, and 15 and no previous issues. 

So today I used the vertual assitant and one of Adobe's technicians sorted it out for me using remote access. 

It all works flawlessly now and I am really pleased with the outcome. A big thumbs up from me! I just wanted to share my positive expereince with the community. As much as we pay for things and expect them to work, I think it important to thank others for their help when problems arise. 

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Adobe Community Professional ,
Jan 04, 2021 Jan 04, 2021

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Great to hear of your positive outcome, George! 

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