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Premiere Elements 2020 trial version not loading

Community Beginner ,
Apr 21, 2020

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Downloaded free trial of Adobe Premiere Elements 2020 seems to download perfectly. Launches to the home page but then won't open the video editor workspace. I used to use Elements and wanting to see how it works before i purchase but not very impressed at the mo!!😂 can anyone help!

 

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Premiere Elements 2020 trial version not loading

Community Beginner ,
Apr 21, 2020

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Downloaded free trial of Adobe Premiere Elements 2020 seems to download perfectly. Launches to the home page but then won't open the video editor workspace. I used to use Elements and wanting to see how it works before i purchase but not very impressed at the mo!!😂 can anyone help!

 

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Apr 21, 2020 1
Most Valuable Participant ,
Apr 21, 2020

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Apr 21, 2020 1
Community Beginner ,
Apr 21, 2020

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Thanks John just to clarify this isnt Premiere Pro it's Premiere elements

 

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Apr 21, 2020 0
Adobe Community Professional ,
Apr 21, 2020

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Premiere Pro or Premiere Elements?

Please post a screenshot.

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

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Apr 21, 2020 1
Adobe Community Professional ,
Apr 21, 2020

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Moved to Elements forum

Edited the title and text.

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Apr 21, 2020 1
Adobe Community Professional ,
Apr 21, 2020

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Assuming you have a strong enough computer, plenty of disc space and current graphics drivers, Premiere Elements is reliable software.  Try contacting Adobe support.  They can troubleshoot through a chat session.   Look in the lower right corner of this site and click on the chat icon.  https://helpx.adobe.com/support.html

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Apr 21, 2020 0
Community Beginner ,
Apr 29, 2020

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Thank you I got in touch with Adobe support and he took control But had to delete a previous version of PHOTOSHOP Elements which was preventing the installation. I dint realise you couldnt run an older version of PHOTOSHOP alongside a current version of PREMIER. I realsie that should be obvious but unfortunately that was the reason I was using a trial to see if it would work with what I'd already had. I have now lost my photo editing software that I use all the time and as it's changed the configuration on my mac it means I cant upload the previous version again. The technician didnt tell me. what he was doing or ask my if it was ok to delete the programme so I'm a bit frustrated.

 

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Apr 29, 2020 0
Adobe Community Professional ,
Apr 29, 2020

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If you want to complain about this open another ticket with support and ask for a senior support member.

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Apr 29, 2020 0
Community Beginner ,
Apr 29, 2020

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Hi,

I have been recommended to get in touch with you about this product and ask to speak to a senior support member.

Andy & Joy xx

[information deleted from public forum and passed on by mod]

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Apr 29, 2020 0
Adobe Employee ,
May 05, 2020

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You could have previous version of both Photoshop Elements and Premiere Elements along with current version of the product. Requirement is to have them closed while installing/uninstalling any Adobe product. Once installation is done, you could launch any number of those products simultaneously as long as your machine provides the resources. 

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May 05, 2020 0
Adobe Community Professional ,
Apr 29, 2020

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"been recommended to get in touch with you.."

 

Not here.  This is a user to user forum.  Support is here:  https://helpx.adobe.com/support.html

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Apr 29, 2020 0
Adobe Community Professional ,
Apr 29, 2020

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This is been taken care off.

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Apr 29, 2020 1