Hi. I installed PE 2020 yesterday and spent a few hours on it today editing a video. After my latest render and save, i closed the app and now it won't open. When I click on the desktop app the little home page appears asking "what do you want to do today" and three boxes - workshop organizer, photo editor and video editor. There is also a list of my recent files. But when i put the cursor over the video editor box, the box gets outlined in blue but nothing happens when i click it (single or double). it's just not opening up or loading or doing anything. Please don't tell me I have to reinstall! Does that mean I've lost the hours of work I spent today?
And this is for a university assignment that is due tomorrow, so I need this to work!!! Plus, I spent lots of money on this product. And of course, the Adobe chat help line is not responding.
Yesterday it was a partial holiday in the USA. I would try an online (not by telephone) chat with customer support or a reinstallation. Your project files will not be effected by reinstalling the software. https://helpx.adobe.com/contact.html
Thanks whsprague. I didn't realise it was a holiday but i can't call anyway from Australia.
The chat service did get back to me and i'm happy to report it was all fixed by remote computer access.
Thanks for your messages.
I'm happy you got it fixed via chat. I've never tried the service! Someday maybe something will break bad enough and I'll get to use it!
What did they "fix"?
Thanks for following up on this! 🙂
You expect me to understand what they fixed?? But I did ask should it happen again, what would I do, and the response was something about going into the Task Bar and deleting the adobe programs that were running. It sounded simple but it is still nothing that I would have worked out on my own.
"...the response was something about going into the Task Bar and deleting the adobe programs that were running."
Fascinating! Thanks for the reply.
Actually, it's happened again 😞
The first "what do you want to do today?" page is showing, but the video editor button is not doing anything.
I'll update you when I actually know what to do.
As far as I can see, I've closed everything, so my poor computer should not be too overwhelmed.
I had the same issue but I could actually solve it, with your description. I closed the app first, then opened the task manager (you can easily find it when searching for it after you pressed the "start" on your desktop). In the task manager look for "adobe premiere elements 2020" and stop the task. (not sure if thats the exact wording since my language setting is not english but it should be gone from the task manager afterwards) Now try to open the program again. For me this worked so I hope it helps someone 🙂
Cheers MTP65510. This worked for me. Thanks for describing your fix.
This worked for me. Thank you! I had the same EXACT issue as the others in this thread. I am able to get into the video editor once again.
This worked for me too. Thank you
This has worked for me several times now! Thankyou!
This fix worked for me too. Thank you!
Very frustrating that we have to go in to the taskbar and search for it to close it, it should close on its own when pressing the x 😞 I hope there will be a fix. Thank you for posting this, I was able to finally open it.
Thank you. It worked for me.
Thanks immensely for this workaround. Have to use it almost every time I exit PE 2020. PE Version 18.0 (20200130.daily.2070236) on Windows 10 Pro (1909).
This has started happening to me with regularity. The fix is to open task manager, and then under "Background Processes" click on "Adobe Premier Elements" and then "End Process."
Bit frustrating that an Adobe product requires fiddling around in task manager just to open, but at least it's a quick and easy workaround.
This has been happening to me and I agree, there should be a permanant fix! I was so frustrated, had uninstalled/reinstalled and wasted time trying to figure it out, GRRR. FYI, when I opened Task Manager, I had to select Advanced Settings.
This problem is still happening. The Task Manager is the solution, but seems like they would give us an upgraded program that fixes this bug.
Also happening to me as a new user of the trial version of Adobe Premiere Elements 2020. I right click on the taskbar and end task in the background processes with Adobe Premiere Elements 2020. This should not be necessary. I am also having difficulty replaying videos after loading them into Adobe Premiere Elements 2020. The audio plays but not the video even though it can be seen in the Video 1 and Audio 1's Timeline. I open Adobe Premiere Elements 2020, click on video editor, click on add media, choose the video, it puts it in on the top left in the projects assets bin. If I dbl left click it here it plays video and audio in a little window in the centre of the screen but if I drag the video from the top left to the timeline then press play it plays audio but not video. Same thing happens if I left click the video in the timeline. Once the video is in the timeline it won't replay from the icon in the top left. I have tried loading mp4, avi and mov but get the same result. What am I doing wrongly? And how on earth do you stop a video in the timeline? I have searched the internet and the manual for answers but no luck. So glad I just got the trial version, this software is not intuitive and incredibly non-user friendly. It was described to me as needing a very steep learning curve - it certainly does and as a result I will look elsewhere for video editing software.
I have the same issue. I purchased Premier Elements 2020 today, spent a couple of hours editing a video, saved it and then came out of the application. When I tried to reopen the application later, I couldn't get in. Having found this discussion on the Community site, I tried the Task Manager fix which does seem to work; so thank you for that! However, I agree that it shouldn't be happening and that hopefully Adobe will come up with a proper fix very quickly.
Having this same problem after installing Elements yesterday. Unfortunately, the task manager trick is not working in my scenario because that entry is not in the task manager. Ugh.
What about on a MAC BOOK there is no task manager on mac book