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Premiere Elements 2020 will not export and crashes.

Community Beginner ,
May 16, 2020

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I would appreciate some help. I upgraded from premiere elements and photoshop elements 15 to 2020. Following install Premiere Elements works fine until I try to export and share. The application crashes every time and I get the following error message.

 

Adobe Premiere Elements is unable to save data to “users/georgelee/Library/Application Support/Adobe/Premiere Elements/18.0/SC/Workflows/“ and must be shut down. Please ensure that you have adequete folder permissions and restart the application.

 

I am running OS Mojave 10.14.6 (18G103). 

 

I would be very grateful for a solution.

 

Kind regards

 

TOPICS
Crash, Error or problem, Export, Freeze or hang

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Premiere Elements 2020 will not export and crashes.

Community Beginner ,
May 16, 2020

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I would appreciate some help. I upgraded from premiere elements and photoshop elements 15 to 2020. Following install Premiere Elements works fine until I try to export and share. The application crashes every time and I get the following error message.

 

Adobe Premiere Elements is unable to save data to “users/georgelee/Library/Application Support/Adobe/Premiere Elements/18.0/SC/Workflows/“ and must be shut down. Please ensure that you have adequete folder permissions and restart the application.

 

I am running OS Mojave 10.14.6 (18G103). 

 

I would be very grateful for a solution.

 

Kind regards

 

TOPICS
Crash, Error or problem, Export, Freeze or hang

Views

296

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May 16, 2020 0
Adobe Community Professional ,
May 17, 2020

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You're on a Mac OS system, which can have lots of issues with Adobe products. Since you have the current version of the program, I'd go to this page https://helpx.adobe.com/support.html and contact Adobe support via chat. To reach Adobe, click on the Individual contact link under Contact Us near the bottom of the page.

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May 17, 2020 0
Community Beginner ,
May 19, 2020

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Thanks for your response Steve. I will give that a try.

 

Kind regards

 

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May 19, 2020 0
Community Beginner ,
Jun 26, 2020

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Hi, just by way of an update, I removed my 2020 versions of elements from my Mac Mini and reinstalled my 2015 version. All works perfectly. I installed my 2020 elelements to myMac Book Pro which is a much later model and it works absolutely fine. I would have preferred an instalation to my desk top. However I am glad I have a solution of sorts. I think problem is the Mac Mini (2012 version) might have struggled for reasons that I dont know.

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Jun 26, 2020 1
New Here ,
Sep 28, 2020

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Having a similar issue to that noted above only I am running a Mojave Version 10.14.6 on a 2017 iMac.  I am receiving the same error:  "Adobe Premiere Elements is unable to save data to “users/[Usermame]/Library/Application Support/Adobe/Premiere Elements/17.0/SC/Workflows and must shutdown. Please ensure that you have adequate folder permissions and restart the application."  as I am looking to export and share a .prel file

 

Any assistance would be appreciated 

 

Thank you

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Sep 28, 2020 0