Premiere Elements 2021 doesn't import Avi or MP4 files. Buying another product

New Here ,
Dec 14, 2020 Dec 14, 2020

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I downloaded the trial of Premiere Elements 2021 and tried to make a movie using MP4 files. 

Got an error message.  Then I tried to make a movie with AVI files. 

Got an error an error message: 

"This type of file is not supported, or the required codec is not installed."

I am not going to purchase the product.  I suggest other people try it out, they may want to look for a product that will work with the files they have.  

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Error or problem, Import

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Adobe Community Professional ,
Dec 14, 2020 Dec 14, 2020

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Avi is a container/wrapper. What is important is the codec inside the avi.

The only avi supported by Elements and are avi's from DVcameras.

So might want to check what codec is inside by posting a screenshot of the clip in Mediainfo in treeview.

MediaInfo windows

MediaInfo Mac

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Adobe Community Professional ,
Dec 14, 2020 Dec 14, 2020

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As Ann says, if you're asking for help, we're glad to help you.

 

Premiere Elements definitely does edit AVI files. DV-AVI files, the one-time standard format for video editing. 

 

If it's not importing MP4s either, you've got something going on that's not related to the program. 

 

Too bad you've moved on to another product. You'll likely find the same issues there.

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New Here ,
Jul 10, 2021 Jul 10, 2021

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Hi there - I have Premiere Elements 2020 and want to extract a still from a .AVI video. Its video codec is H264 (from Mediainfo windows) - can this be converted to a form that Premiere can process?

 

Many thanks

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Adobe Community Professional ,
Jul 10, 2021 Jul 10, 2021

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Elements does not support h.264 in an avi container. You dont need elements to get a stll you can do that with the vlc player otherwise convert the file with handbrake to a mp4.

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Adobe Community Professional ,
Jul 10, 2021 Jul 10, 2021

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You can also easily convert the H-264/AVI to a more standard MP4 using the free download Handbrake. You'll then be able to edit the file or extract stills from in any editing program, including Premiere Elements.

 

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