Premiere Elements 2021 not working / unresponsive upon closing

[josh5E3C]

Hi everyone, 

I have recently downloaded premiere elements 2021 and upon importing files, the programme stops working. The video preview player does not actually load the clip I'm clicking on. When I try to close the programme it crashes and becomes unresponsive. 

I am using a laptop with 8GB Ram and using Windows 10. 

[Bill Sprague]

It is probably a clash with your video driver.  Try updating it.  If that doesn't work, you can get live online remote help by selecting the Online Support choice in the Help menu.