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Premiere Elements codec issue

New Here ,
Jul 21, 2018

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I recently had to buy a new laptop.  Then, I purchased the new Photo elements premiere.  It is having codec problems.  Now you are telling people to download an older version.   This is very wrong.  I have always loved this program.  I have been upgrading since you first came out.  Now I am angry.  If you are telling us to use an older version then I want a refund.  No sense in me having this version if it is not going to work.  I don't have patients in figuring out how to make it work or downloading old versions.

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Premiere Elements codec issue

New Here ,
Jul 21, 2018

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I recently had to buy a new laptop.  Then, I purchased the new Photo elements premiere.  It is having codec problems.  Now you are telling people to download an older version.   This is very wrong.  I have always loved this program.  I have been upgrading since you first came out.  Now I am angry.  If you are telling us to use an older version then I want a refund.  No sense in me having this version if it is not going to work.  I don't have patients in figuring out how to make it work or downloading old versions.

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Jul 21, 2018 0
Adobe Employee ,
Aug 02, 2018

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Hi jenniferr11290975,

I am moving the thread to Premiere Elements space for assistance.

Thanks,

Vidya

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Aug 02, 2018 0
Adobe Community Professional ,
Aug 03, 2018

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Are you asking about Premiere Elements or Photoshop Elements, Jennifer? They're very different programs. Premiere Elements edits video while Photoshop Elements edits photos.

You should not be having codec issues, particularly if you haven't in the past. The program supports all of the codecs it used to. In fact, version 2018 includes more codec support.

Which version of the program are you using on what operating system?

What format of video are you editing at what resolution and frame rate? Where is this video coming from?

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Aug 03, 2018 0
New Here ,
Aug 03, 2018

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I have both elements and premiere. I have used your program for many years

and keep upgrading. I upgraded to 2018 and now I am unable to edit videos

from my wildlife cameras that I have had for 3 years. The past prieme

programs worked fine?? This is very frustrating! It keeps saying "CODEC"

problem.

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Aug 03, 2018 0
Adobe Community Professional ,
Aug 03, 2018

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What camera model?

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Aug 03, 2018 0
Adobe Community Professional ,
Aug 03, 2018

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Also note that these are not "our" programs. This is a user to user forum. Not Adobe.

But I'm sure we can help you out once we know what we're dealing with.

As Bob says, we need to know more about the video you can't edit.

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Aug 03, 2018 0