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Premiere Elements Crashes when I try to "add media"

New Here ,
Oct 16, 2018

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I am running Premiere Elements 11 on a networked windows 7 system. The computer is a Dell with and i5 processor, 8 GB RAM and 2x 500 GB hard drives.

I recently had issues caused by Windows concerning my video card. After many attempts, I was able to get a new driver downloaded and installed and was able to complete a fairly large (52 min) video project and burn it to DVD last week. Today I opened Premiere, and selected "new project". Once it was opened I selected "add Media" to begin importing footage from my camera. I immediately got a message that the APP had crashed.

Went through the same steps several times with the same results. Here's the details of the crash message.

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Adobe Premiere Elements.exe

  Application Version: 11.0.0.0

  Application Timestamp: 5041d43d

  Fault Module Name: dvacore.dll

  Fault Module Version: 11.0.0.0

  Fault Module Timestamp: 50408171

  Exception Code: c00000fd

  Exception Offset: 00000000000e0dfb

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 2b56

  Additional Information 2: 2b569b09565858343f77e2931245b957

  Additional Information 3: aeda

  Additional Information 4: aedac4f9215d675888a955a7473fe646

Any thoughts? Any help would be appreciated

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Premiere Elements Crashes when I try to "add media"

New Here ,
Oct 16, 2018

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I am running Premiere Elements 11 on a networked windows 7 system. The computer is a Dell with and i5 processor, 8 GB RAM and 2x 500 GB hard drives.

I recently had issues caused by Windows concerning my video card. After many attempts, I was able to get a new driver downloaded and installed and was able to complete a fairly large (52 min) video project and burn it to DVD last week. Today I opened Premiere, and selected "new project". Once it was opened I selected "add Media" to begin importing footage from my camera. I immediately got a message that the APP had crashed.

Went through the same steps several times with the same results. Here's the details of the crash message.

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Adobe Premiere Elements.exe

  Application Version: 11.0.0.0

  Application Timestamp: 5041d43d

  Fault Module Name: dvacore.dll

  Fault Module Version: 11.0.0.0

  Fault Module Timestamp: 50408171

  Exception Code: c00000fd

  Exception Offset: 00000000000e0dfb

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 2b56

  Additional Information 2: 2b569b09565858343f77e2931245b957

  Additional Information 3: aeda

  Additional Information 4: aedac4f9215d675888a955a7473fe646

Any thoughts? Any help would be appreciated

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Oct 16, 2018 0
Adobe Community Professional ,
Oct 16, 2018

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Copy the entire contents of the media card from the camera to your hard drive and then import into Premiere Elements.

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Oct 16, 2018 0
New Here ,
Oct 17, 2018

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Sorry, it is an older Cannon DV camera... no card. Has to be captured.

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Oct 17, 2018 0
Adobe Community Professional ,
Oct 17, 2018

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Make a copy of your backup media and try importing that.  The original copy may may have been corrupted.

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Oct 17, 2018 0
New Here ,
Oct 17, 2018

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The media i trying to get to is not on the computer at all. This is a new project and I was trying to capture the video from a DV camera. I have found that when I go to an existing project and click on "Add Media" the same thing happens. I get the APP CRASH message.

Maybe it is just time to upgrade the software??

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Oct 17, 2018 0
Peru Bob LATEST
Adobe Community Professional ,
Oct 17, 2018

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You can use these programs for capture:

For DV: WinDV   WinDV

For HDV: HDVSplit   HDVSplit 0.77 beta

Premiere Elements 14 and older do not have the ability to capture DV or HDV.

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Oct 17, 2018 0