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Premiere Elements editor crashes immediately after start

New Here ,
May 11, 2017

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I am really mad, I don't use Premiere Elements very often, but ever since I installed Photoshop and Premiere Elements 15 it crashes right after starting the editor. Organizer and Photoshop editor are running fine. What can I do?

Regards,

Susanne

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Premiere Elements editor crashes immediately after start

New Here ,
May 11, 2017

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I am really mad, I don't use Premiere Elements very often, but ever since I installed Photoshop and Premiere Elements 15 it crashes right after starting the editor. Organizer and Photoshop editor are running fine. What can I do?

Regards,

Susanne

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May 11, 2017 0
Adobe Community Professional ,
May 12, 2017

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What operating system are you using?

What processor do you have with how much RAM? How much free, clean, defragmented space is on your hard drive?

Do you have an earlier version of the program on your computer?

Have you tried uninstalling the program and then reinstalling it?

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May 12, 2017 0
Adobe Employee ,
May 18, 2017

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Could you please type or copy-paste %appdata%\Adobe\Premiere Elements\15.0\logs in the Run command and and hit Enter. There should few log files created there. It would be great if you could share that log file.

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May 18, 2017 0
SIH007_1 LATEST
New Here ,
May 28, 2017

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Hi, thanks for your answers. Regarding the various questions:

What operating system are you using?

Windows 8.1

What processor do you have with how much RAM? How much free, clean, defragmented space is on your hard drive?

Intel Core i7-4510U, 16 GB RAM, 198 GB free space on hard drive

Do you have an earlier version of the program on your computer?

No, I deinstalled the previous version prior to installing the new one

Have you tried uninstalling the program and then reinstalling it?

Yes, several times

The logfile-folder is empty, unfortunately, so I can't send any logs.

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May 28, 2017 0