Purchased Elements 2018 and for 'some reason' fails to open/run and so wish to perform a download / re-install. Which version/year should I download? Have the serial # etc from the original purchase, however, confused as to which 'app version'/'year' to DL to re-install/activate.
Unfortunately, Adobe no longer keeps older versions of the program on its site and it won't allow other sites to provide them. If you can find someone who has the installation discs for version 2018, you can install from them and your serial number will work. Otherwise, if you didn't save a downloaded copy, I'm not sure how you can install it.
Thank you for your input Steve, much appreciated. My own thoughts are that a large, respected supplier like Adobe, would honor and support their customers who purchased product within the last 2 years (indeed - I expect vendors to provide such support for at least 7 years)
If others in the community have a different perspective - remain hopeful a solution(s) will be advanced.
If Steve's understandings are applicable, will interface with Adobe directly - and update you all progress. For now, will trust in Adobe's reliability to support customers.
*"We are more alike my friends than we are unalike"*
Mark Strong [personal info deleted by mod]
turn off your signature block when responding via email.