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Preview is not working: Adobe Premiere Elements 2018

New Here ,
Dec 17, 2018

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Hi guys,

I'm experiencing a problem with Adobe Premiere Elements 2018.

Adobe's customer service suggests writing a post - so I hope that this means that I will hear back from them. I have gone through most of the discussions about same problem on this forum and unfortunately none of them provided me with a solution to fix my issue.

What information would I need to give in order to receive help?

Thank you,

Filip

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Preview is not working: Adobe Premiere Elements 2018

New Here ,
Dec 17, 2018

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Hi guys,

I'm experiencing a problem with Adobe Premiere Elements 2018.

Adobe's customer service suggests writing a post - so I hope that this means that I will hear back from them. I have gone through most of the discussions about same problem on this forum and unfortunately none of them provided me with a solution to fix my issue.

What information would I need to give in order to receive help?

Thank you,

Filip

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Dec 17, 2018 0
Adobe Community Professional ,
Dec 17, 2018

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Well, you could start with what you're doing and what's happening when you do it. And what you want it to do.

The more information you can include (your operating system, your processor, your RAM load, etc.) the more likely we can help.

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Dec 17, 2018 0
New Here ,
Dec 17, 2018

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Thanks Steve,

I've been using Elements for work for around a month. It was working all fine but one day the preview stopped working. Since then I can not see the video after pressing play in the preview. Also, when I try to quit the software it crashes. The rest works fine - I can render things, edit them on the timeline - but it's just that I can't preview them and play them. This makes it impossible to edit videos.

You can find my PC specs below.


pc specs.png

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Dec 17, 2018 0
Adobe Community Professional ,
Dec 17, 2018

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Based on what you've posted, your computer has somehow changed.  The software didn't.  A first guess is that with only the minimum of RAM, something has started running in the background and using needed RAM that Premiere Elements needs. 

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Dec 17, 2018 0
Adobe Community Professional ,
Dec 17, 2018

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>I can not see the video after pressing play in the preview.

What DO you see?

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Dec 17, 2018 0
New Here ,
Dec 18, 2018

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screenshot of adobe.png

I can move the slider -once moved it will change the frame/picture on the preview but it won't play it. Step forward/backward is working fine but fast forward isn't. So after I press 'Play' i can not longer use step forward/back. Same with fast forward/rewind - once i press it (nothing happens of course) i can no longer use step forward/back.

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Dec 18, 2018 0
Adobe Community Professional ,
Dec 18, 2018

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It could well be that your system is overwhelmed. You're not likely running into this problem when you start a new project with just a few clips in it, right?

How long is this project?

It also appears to be very graphics heavy. Are all of your graphics sized to no larger than 2500x1875 pixels (at 72 ppi)?

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Dec 18, 2018 0
New Here ,
Dec 18, 2018

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You're not likely running into this problem when you start a new project with just a few clips in it, right?

How long is this project?

It also appears to be very graphics heavy. Are all of your graphics sized to no larger than 2500x1875 pixels (at 72 ppi)?

Well, so even if I start a new project - it also freezes.

It's 5-6 minutes long.

The problem is that it works fine with other work PC that has the same specs - only my laptop is freezing, the other one, literally the same is not.


It can't be disc space - I have 399gbs free...

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Dec 18, 2018 0
Adobe Community Professional ,
Dec 18, 2018

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I don't know. There's obviously something up with your laptop.

I assume you've defragmented your laptop. Sometimes lots of small fragments of files can keep programs from grabbing big chunks.

But if basic maintenance (deleting junk files and defragmenting) doesn't fix it, I've no idea what to recommend.

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Dec 18, 2018 0