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Preview Playback keeps stopping randomly

Community Beginner ,
Dec 31, 2016

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I am using Premiere Elements 15 on 2 PCs running windows 10. One an older Dell XPS 9000 and the other a brand new Dell XPS 8900. Both machines have I7 processors, lots of memory and lots of disk space. The older machine has had the same issue in Premiere Elements 14 and 15. The new machine was just setup and is only running Premiere Elements 15.

Both machines pause in the exact same way. After hitting play the video randomly stops. It does not make a difference which clip or it it has been rendered or not. Clicking play starts the video again, and it will randomly stop again.

I adjusted many setting per dozens of discussions I've seen. I tried turning off services and upgrading and downgrading drivers. I removed the RealTek audio drivers. I tried rendering. I tried removing the video card and using the motherboard video only. I tried unlinking the audio from the video and deleting the audio (so only the video played) and I tried deleting the video (so just the audio played). I ran the app as an administrator. I disabled virus scanning. And I even bought a brand new computer (the new Dell XPS 8900) thinking that would finally solve my issue. Nothing makes a difference.

As  richardc40064500​noted in his exact same issue, I also see playback pausing when just viewing a clip in the project assets screen.

I see others have had this same issue and no one seems to have a resolution. It is acting like I am hitting the pause button while the video is playing. The icon switches from play to pause.

Premiere Elements must be pausing for a reason. What can I do to resolve this?

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Preview Playback keeps stopping randomly

Community Beginner ,
Dec 31, 2016

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I am using Premiere Elements 15 on 2 PCs running windows 10. One an older Dell XPS 9000 and the other a brand new Dell XPS 8900. Both machines have I7 processors, lots of memory and lots of disk space. The older machine has had the same issue in Premiere Elements 14 and 15. The new machine was just setup and is only running Premiere Elements 15.

Both machines pause in the exact same way. After hitting play the video randomly stops. It does not make a difference which clip or it it has been rendered or not. Clicking play starts the video again, and it will randomly stop again.

I adjusted many setting per dozens of discussions I've seen. I tried turning off services and upgrading and downgrading drivers. I removed the RealTek audio drivers. I tried rendering. I tried removing the video card and using the motherboard video only. I tried unlinking the audio from the video and deleting the audio (so only the video played) and I tried deleting the video (so just the audio played). I ran the app as an administrator. I disabled virus scanning. And I even bought a brand new computer (the new Dell XPS 8900) thinking that would finally solve my issue. Nothing makes a difference.

As  richardc40064500​noted in his exact same issue, I also see playback pausing when just viewing a clip in the project assets screen.

I see others have had this same issue and no one seems to have a resolution. It is acting like I am hitting the pause button while the video is playing. The icon switches from play to pause.

Premiere Elements must be pausing for a reason. What can I do to resolve this?

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Dec 31, 2016 1
Adobe Community Professional ,
Dec 31, 2016

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The most common reason for this is some process interrupting the program. Are these computers on a network, for instance, that might be interrupting things? Do you have an intrusive antivirus program like Norton? (Try turning it off.)

Beyond that, what model of camcorder is your video coming from and what format and resolution is this video?

When you add the first clip to your timeline, is there a yellow-orange "render" line over this clip? This render line is an indication that the program  has NOT matched its project settings to your video specs, which can result in inefficient performance.

RenderLine.jpg

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Dec 31, 2016 0
Community Beginner ,
Jan 02, 2017

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Steve,

Both computers are on a network, so I tried disconnecting the new XPS 8900 from the network to see what effect it had.

When I unplug the network cable on the XPS 8900 the video plays correctly. When I plug the cable back in the video starts to pause randomly again.

I also tried connecting via wi-fi. When connected the video pauses randomly, when disconnected the video plays correctly.

Do you have any suggestions to get the video to play when there is network activity?

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Jan 02, 2017 0
New Here ,
Aug 03, 2020

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I have playback stops ridiculous problem with Premiere Elements 2020 and AMD Ryzen 7, 3.2 Ghz  8/16 core w 16 GB RAM. This computer must be enougth that play only one video! This is ridiculous problem. Playback stops accidentally and this is difficult to edit and preview video. I have only one clip in timeline. Video editing is hard and i must change to AVS4YOU that work and not stops only one video review  or edit.

This is same problem many after many Premiere elementes versions and  many years of this thread. And no help from Adobe?

 

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Aug 03, 2020 0
Adobe Community Professional ,
Jan 02, 2017

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Some process on your network is interrupting the program. Premiere Elements is designed to stop playback every time the program is interrupted.

Beyond that, I don't know enough about how networks (or your network in particular) work to give you any specifics.

But I'm glad we could help you isolate the problem anyway.

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Jan 02, 2017 0
Adobe Employee ,
Jan 11, 2017

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It seems like some update start running in the background when you connect to internet. This causes the removal of focus from the play button of Premiere Elements. Hence the video stops. So, look for background processes and pause them till the time your video is running.

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Jan 11, 2017 0
Community Beginner ,
Jan 21, 2017

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I resolved the issue.

I spent hours working on this. I clean installed Windows 10 several times. I removed every app and service that I could delete. Nothing but the bare minimum was running. I changed every setting I could to see what effect they would have. Still Premiere Elements would not play without pausing.

I read many posts that described similar issues. Some people we disabling firewalls and virus scanning and were even disconnecting from the network just so they could use Premiere Elements.

In the end I dumped Premiere Elements and installed CyberLink PowerDirector. That fixed the issue. No more pauses, and the rest of the program meets my needs. I'm glad I finally found a solution.

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Jan 21, 2017 5
New Here ,
Nov 14, 2017

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Anyone find a solution to this less drastic that uninstalling it? Though I am almost to that point myself.

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Nov 14, 2017 1
Engaged ,
Nov 15, 2017

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I found that disabling internet access fixed the problem for me. Go to the Network and Sharing Center in the Control Panel, select Change Adapter Settings, click on the icons for your Ethernet or Wi-Fi connection, and then select "Disable this network device."

Later on, I didn't have to disable the internet access once I installed Microsoft Message Analyzer for 64-bit.

See my post on Muvipix:

muvipix Community • View topic - Premiere Elements Playback Stops on Own

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Nov 15, 2017 0
New Here ,
Nov 15, 2017

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Thanks for the follow-up. Disabling internet access to fix a software bug is like chopping your nose off to fix a cold though. It just isn't practical today.

I do find that as I am playing back it will consume more and more memory and the pausing seems to happen after I run out of memory, probably when Windows starts using swap files. This machine has 32GB of memory, at least half of that is available when I start the process. Using all of the available memory is ok with me, as long as it adjusts once it consumes it all. It will release it a little while after I stop play back, which seems to help, but it consumes it pretty fast.

While this software is really impressive, it also feels buggy and unstable. It crashes on me at least once an hour, preferences are often reset mid-session, and sometimes it will just flake out, like play video and record audio while the UI says both are stopped.

I am not a video professional but am pretty technically capable. I guess I expected more from Adobe.

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Nov 15, 2017 0
Adobe Community Professional ,
Jul 24, 2018

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FWIW, based on your description, the issue is clearly NOT caused by Adobe's software. Otherwise we'd all be experiencing it.

There is something interrupting the program. It could be malware, it could be your antivirus software (or maybe more than one antivirus program running simultaneously) or it could be a background process related to another program installed on your system. It can't be fixed by Adobe because it's caused by something else on your system.

Opening the Task Manager and monitoring the activity of your background programs might well identify it. Though since it only happens when you have an online connection, it could well be malware or some other program calling home. The fact that a system as powerful as yours is constantly crashing really indicates some instability somewhere.

Though I fully understand if you'd prefer not to dig any deeper. It's just unfair to blame a program that is remarkably fast and stable on three of my computers running Windows 10 -- and they're not even remotely as powerful as yours.

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Jul 24, 2018 0
Community Beginner ,
Aug 04, 2018

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I don't think that is a fair statement. that is a lot like saying that your computer blue screening is your fault and not Microsoft. not everyone has to have the same bug for it to be a bug. I have this problem too and I don't have malware and my antivirus isn't stopping it in any way. do you want a community that is supportive of users? because your comment does a better job of making people want to leave the community then people posting "In the end I dumped Premiere Elements and installed CyberLink PowerDirector. That fixed the issue. No more pauses, and the rest of the program meets my needs. I'm glad I finally found a solution."

in conclusion. If your not going to try and help why are you here?

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Aug 04, 2018 2
Community Beginner ,
Jun 26, 2020

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Agreed @loganf43677327.  I am (and have been) having THE EXACT SAME ISSUE on my system.  I love Adobe Premiere but it's so buggy that I can't use it.  I'm cutting a project now that requires both animation and quick editorial.  I'd love to bounce between After Effects and Premiere but I am forced to work between Avid Media Composer and After Effects.  Artists lose countless hours online troubleshooting and negotiating errors on forums like this.  I don't get paid to troubleshoot my tools I need to use them and Adobe Premiere has been an obstacle far more than an asset in my toolset.  It's a bummer cuase when it has worked I have done great work with it.  I'm off to teach myself Final Cut so that I can have that as a compliment to Avid Media Composer.  

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Jun 26, 2020 0
Adobe Community Professional ,
Aug 03, 2020

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I do help whenever possible, based on my 16 years of running this forum and writing a dozen books on the software.

But this is a four year old discussion and its thread has frayed, so my answer doesn't work for everyone.

The important thing is that you found a solution that went beyond loyalty to a brand name. Sometimes that's the best solution of them all!

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Aug 03, 2020 0