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Problems with HEVC file

New Here ,
Oct 25, 2019

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Hi,

I have a Win10 system with the HEVC codec installed but Premiere Elements doesn't open MOV files filmed with an iPhone XR.

Win10 plays correctly the files but I can't manage in making Premiere Elements (2019 version) doing it.

I have already deleted the cache...

 

Could you help me?

 

Thank you,

Iacopo.

Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

The ability to edit HEVC H.265 video was not added to Premiere Elements for Windows until version 2020.

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Problems with HEVC file

New Here ,
Oct 25, 2019

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Hi,

I have a Win10 system with the HEVC codec installed but Premiere Elements doesn't open MOV files filmed with an iPhone XR.

Win10 plays correctly the files but I can't manage in making Premiere Elements (2019 version) doing it.

I have already deleted the cache...

 

Could you help me?

 

Thank you,

Iacopo.

Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

The ability to edit HEVC H.265 video was not added to Premiere Elements for Windows until version 2020.

Views

329

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Oct 25, 2019 1
Adobe Community Professional ,
Oct 26, 2019

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The ability to edit HEVC H.265 video was not added to Premiere Elements for Windows until version 2020.

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Oct 26, 2019 1
Explorer ,
Oct 26, 2019

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I have the trial of 2020, still no joy working with HEVC H.265 video. 

HEVC problem.jpg

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Oct 26, 2019 0
Adobe Community Professional ,
Oct 26, 2019

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I do not know why you can not edit iPhone video in version 2020 if you have installed Microsoft's HEVC support.

https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html

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Oct 26, 2019 0
Adobe Community Professional ,
Oct 26, 2019

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I have a strong Windows 10 computer, Premier Elements 2020 and have paid Microsoft the $.99 for the HEVC/H.265 codec.   I borrowed some H.265 footage to see what happens and I get the error messages too.  

Iacopo, if you could share a clip or two from your phone, I would like to try it.  Can you put a clip on DropBox for me?

 

Update edit:  I was sent an iPhone HEVC clip and it did work with with PrE 2020.  I have paid Microsoft for the $.99 HEVC codec and installed it.  

 

 

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Oct 26, 2019 1