I have a Win10 system with the HEVC codec installed but Premiere Elements doesn't open MOV files filmed with an iPhone XR.
Win10 plays correctly the files but I can't manage in making Premiere Elements (2019 version) doing it.
I have already deleted the cache...
Could you help me?
The ability to edit HEVC H.265 video was not added to Premiere Elements for Windows until version 2020.
I have the trial of 2020, still no joy working with HEVC H.265 video.
I have a strong Windows 10 computer, Premier Elements 2020 and have paid Microsoft the $.99 for the HEVC/H.265 codec. I borrowed some H.265 footage to see what happens and I get the error messages too.
Iacopo, if you could share a clip or two from your phone, I would like to try it. Can you put a clip on DropBox for me?
Update edit: I was sent an iPhone HEVC clip and it did work with with PrE 2020. I have paid Microsoft for the $.99 HEVC codec and installed it.