Project Assets window no longer displays for new projects

[RichardnBrandon]

The project assets window has stopped opening for any new project. 

(It still works fine when I open an earlier project)

I havent changed PC or software (Windows 10, Premiere Elements 2020)

Restoring workspace makes no difference.. Same with rebooting the PC

The Project Assets drop down arrow next to the Add Media button (which does work) is stull visible, and highlights when the mouse passes over it, but doesnt reposnd to a click.

It also wont open from the menu Window>Project Assets

Any ideas?

[Bill Sprague]

Across the board for Adobe products there is a procedure to "reset" it when the product is acting strangely.   If you have special preferences set you may want to note what they are.    

From the help file:  

"To restore default preference settings, hold down Alt (Windows) or Option (Mac OS) while the application is starting. You can release the Alt key or Option key when the splash screen appears."

[Ann Bens]

I would go for shift + alt to reset program.

[RichardnBrandon]

Neither option has worked for me. I dont think it restored the default settings. Maybe I'm doing something wrong. Is the 'splash screen' the one that launches both premiere and photoshop? In which case it wont open with ALT held down

I'm in the middle of editing a project and the project assets window no longer opens. I can open an old project and it is there, but cant get it to open on anything new.

FYI - I have 4k laptop and monitor screens but I've tried different screen settings and just running on the laptop and it doesnt make any difference

[Ann Bens]

Sorry Elements is ctrl+shift+alt.