Highlighted

Puzzled: Premiere Elements 15 Freezes & creates s9no. Windows Shell Common File

New Here ,
Sep 22, 2017

Copy link to clipboard

Copied

Hello, Adobe Forum folks --

Here's a puzzler for you!  I was editing a large MP4 file recently in Adobe Premiere Elements 15.  Everything went well until the export was 98% done, and then the project froze.  I canceled the project and deleted the prel file.  Then I re-did the edit, which saved OK in another location... but:

I now have a Windows Shell Common file  s9no. on my desktop which is huge.  I can't delete it, can't rename it, can't refresh the Desktop. When I try to delete, I see this error:

                              Could not find this item.  This is no longer located in C:\Users\******\Desktop     Verify the item's location and try again.

Size is  31.6 GB !        The file may be gone, but the file marker is still there.   

Any suggestions?

Thank you,

puzzled

Views

108

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Puzzled: Premiere Elements 15 Freezes & creates s9no. Windows Shell Common File

New Here ,
Sep 22, 2017

Copy link to clipboard

Copied

Hello, Adobe Forum folks --

Here's a puzzler for you!  I was editing a large MP4 file recently in Adobe Premiere Elements 15.  Everything went well until the export was 98% done, and then the project froze.  I canceled the project and deleted the prel file.  Then I re-did the edit, which saved OK in another location... but:

I now have a Windows Shell Common file  s9no. on my desktop which is huge.  I can't delete it, can't rename it, can't refresh the Desktop. When I try to delete, I see this error:

                              Could not find this item.  This is no longer located in C:\Users\******\Desktop     Verify the item's location and try again.

Size is  31.6 GB !        The file may be gone, but the file marker is still there.   

Any suggestions?

Thank you,

puzzled

Views

109

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 22, 2017 0

Have something to add?

Join the conversation