Quicktime Videos Not Adding

[traviss77536712]

Hello,

I have been trying to add QuickTime videos (.MOV) to my Adobe Elements 14 Video Editor. It allows me to temporarily put it in the Project Assets, but then when I try to drag it into the timeline Adobe freezes and needs to shut down. I have deleted and re-downloaded the program, I have updated my Elements 14, and I have tried converting the videos into .MP4 and still no luck. I included screen shots of the errors I see when Adobe Video Editor is loading and when I try to add the video and it shuts down. 

I was able to create a beautiful slide show with both pictures and videos a few years ago no problem. What can I do?

[Steve Grisetti]

Have you installed Quicktime 7, per the program's system requirements?

QuickTime 7.6 for Windows

[traviss77536712]

Thanks. Yes, I tried that. No luck. Any other ideas?

[Bill Sprague]

It appears you are opening Premiere Elements from the Organizer.  What happens when you open it directly? 

[Steve Grisetti]

We should look at the specs of your Quicktime video. There are after all hundreds of possible combinations in the MOV envelope.

Open your MOV file in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report it generates and paste it to this forum.

[traviss77536712]

Thanks for the reply. This may be a silly question, but how do I open Elements directly?

Here is the copied info from MediaInfo:

General

Complete name                            : C:\Users\flex1863\Desktop\Box Sync\Travis Files\A My Documents\A Personal\Kids\Adoption\Adoption 3.0\Slideshow\Used\Look Up Child.MOV

Format                                   : MPEG-4

Format profile                           : QuickTime

Codec ID                                 : qt   0000.00 (qt  )

File size                                : 66.4 MiB

Duration                                 : 30 s 327 ms

Overall bit rate mode                    : Variable

Overall bit rate                         : 18.4 Mb/s

Encoded date                             : UTC 2019-02-05 20:15:54

Tagged date                              : UTC 2019-02-05 20:16:07

Writing library                          : Apple QuickTime

com.apple.quicktime.make                 : Apple

com.apple.quicktime.model                : iPhone 8

com.apple.quicktime.software             : 11.4.1

com.apple.quicktime.creationdate         : 2018-09-20T13:20:09-0400

com.apple.photos.originating.signature   : ASEvlDvAAeq+VIATpxsHNy6+vDiZ

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4

Format settings                          : CABAC / 2 Ref Frames

Format settings, CABAC                   : Yes

Format settings, RefFrames               : 2 frames

Format settings, GOP                     : M=1, N=15

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 30 s 327 ms

Bit rate                                 : 17.4 Mb/s

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Rotation                                 : 90°

Frame rate mode                          : Variable

Frame rate                               : 30.000 FPS

Minimum frame rate                       : 30.000 FPS

Maximum frame rate                       : 31.579 FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

[traviss77536712]

I was able to open Elements directly, but still ran into the same problem. After looking at the MediaInfo text, any ideas on what I can do to get those videos into the project?

[Steve Grisetti]

This video uses the HEVC (Advanced Video Codec) which was not supported by Premiere Elements until version 2019.

It also uses a variable frame rate, which was not supported until the current version.

Try downloading the free trial of version 2019 and see if you get better results working with this type of video. If so, we can consider your options.

But HEVC is way beyond the capabilities of version 14.

[traviss77536712]

Ok. Thanks. Is there anyway to convert my video to a type that is supported by Elements 14? I don't really want to purchase another version of Elements.

[traviss77536712]

Also, I downloaded the Adobe Premiere Elements 2019 trial version and the videos did successfully add to the timeline of the project. There is a big "Created with Adobe Premiere Elements Trial Version" banner across the screen, so I wouldn't actually want to use the trial version. Is there any way to get the video converted to a type that is supported by Elements 14?

[Bill Sprague]

The video should easily convert with the highly regarded and free Handbrake program.  There should be no visible loss of quality.   A couple weeks ago, Steve Grisetti put up a YouTube explaining how to use Handbrake for this.

In the future, set you phone to record in the 1920x1080 HD setting that uses the more universal H.264 codec.  Quality will be equal, but the files will be a little larger.

[Peru Bob]

Here is a link to a Handbrake tutorial:

  Fixing  video with Handbrake - YouTube

Here is the download:

https://handbrake.fr/

[traviss77536712]

Thank you for the help. I followed all of the instructions on the youtube video and still am running into the same problem. Any other ideas?

[traviss77536712]

Here is the copied text from MediaInfo. Not sure if there is anything in this that will help:

General

Complete name                            : C:\Users\flex1863\Desktop\Box Sync\Travis Files\A My Documents\A Personal\Kids\Adoption\Adoption 3.0\Slideshow\Formatted Videos\Look Up Child Formatted.mp4

Format                                   : MPEG-4

Format profile                           : Base Media / Version 2

Codec ID                                 : mp42 (isom/iso2/avc1/mp41)

File size                                : 17.3 MiB

Duration                                 : 30 s 372 ms

Overall bit rate                         : 4 783 kb/s

Encoded date                             : UTC 2019-02-21 18:25:17

Tagged date                              : UTC 2019-02-21 18:25:17

Writing application                      : HandBrake 1.2.1 2019021700

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : Main@L4

Format settings                          : CABAC / 4 Ref Frames

Format settings, CABAC                   : Yes

Format settings, RefFrames               : 4 frames

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 30 s 334 ms

Bit rate                                 : 4 617 kb/s

Width                                    : 1 080 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 0.563

Frame rate mode                          : Constant

Frame rate                               : 30.000 FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.132

Stream size                              : 16.7 MiB (96%)

Writing library                          : x264 core 157 r2935 545de2f

Encoding settings                        : cabac=1 / ref=2 / deblock=1:0:0 / analyse=0x1:0x111 / me=hex / subme=6 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=0 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=12 / lookahead_threads=2 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=1 / keyint=300 / keyint_min=30 / scenecut=40 / intra_refresh=0 / rc_lookahead=30 / rc=crf / mbtree=1 / crf=22.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / vbv_maxrate=20000 / vbv_bufsize=25000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00

Encoded date                             : UTC 2019-02-21 18:25:17

Tagged date                              : UTC 2019-02-21 18:25:17

Color range                              : Limited

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

Codec configuration box                  : avcC

Audio

ID                                       : 2

Format                                   : AAC LC

Format/Info                              : Advanced Audio Codec Low Complexity

Codec ID                                 : mp4a-40-2

Duration                                 : 30 s 372 ms

Bit rate mode                            : Constant

Bit rate                                 : 163 kb/s

Channel(s)                               : 1 channel

Channel layout                           : C

Sampling rate                            : 44.1 kHz

Frame rate                               : 43.066 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 604 KiB (3%)

Title                                    : Mono

Default                                  : Yes

Alternate group                          : 1

Encoded date                             : UTC 2019-02-21 18:25:17

Tagged date                              : UTC 2019-02-21 18:25:17