"Adobe Elements has stopped working" during DV capture

[kenb78418253]

After not using Elements for a couple of months, I recently tried to open a new project and cannot capture DV footage when adding media. I can add pictures and music, but every time I try to add DV material, I get the message, "Adobe Elements 12 has stopped working, a problem caused the program to stop working correctly."

I tried the below tactics without any success:

1. I removed contents in media cache files (also removed every item in media cache folder)
2. unistalled and reinstalled program many times
3. updated graphics card drivers
4. reverted graphics card to 2016 setting (tried all 3 versions listed below)
5. reinstalled with a different user name
6. did disk cleanup and defrag
7. removed Adobe Premiere Elements pref file
8. switched project destination from C:\ to external drive
9. right-clicked on program icon to run as administrator
10. removed Adobe Flash player and rebooted

Dell XPS 8700 desktop

Windows 10 64-bit

Intel Core i7-4790 3.60gHz CPU

12 MB Ram

Using NVIDIA GeForce GTX745 display card with

6.27.17 update to 22.21.13.8476

2.23.17 update to 22.21.13.7878

12.29.16 update to 21.21.13.7653

Any assistance from an Adobe Moderator that has prior experience with this common issue would be very much appreciated.

This is my error message:

Fault bucket 137534683, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Adobe Premiere Elements.exe

P2: 12.0.0.0

P3: 52251824

P4: dvacore.dll

P5: 11.0.0.0

P6: 52250a9d

P7: c00000fd

P8: 00000000000f4ebb

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1C52.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere E_c2e39707f6b2fecb34660cbe0ab28d5a1833e78_54acd70f_2e5b5469

Analysis symbol:

Rechecking for solution: 0

Report Id: c9526a58-4e0a-4cd8-b50f-5f5705bdae1c

Report Status: 0

Hashed bucket: e1f16a3b18f09e47236f9b5dfb91a5f8

Faulting application name: Adobe Premiere Elements.exe, version: 12.0.0.0, time stamp: 0x52251824

Faulting module name: dvacore.dll, version: 11.0.0.0, time stamp: 0x52250a9d

Exception code: 0xc00000fd

Fault offset: 0x00000000000f4ebb

Faulting process id: 0x8b4

Faulting application start time: 0x01d2fe64d85fb41b

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 12\Adobe Premiere Elements.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 12\dvacore.dll

Report Id: c9526a58-4e0a-4cd8-b50f-5f5705bdae1c

Faulting package full name:

Faulting package-relative application ID:

Thank you.

[Steve Grisetti]

Assuming you're using Premiere Elements' Add Media tool to capture your video from a miniDV camcorder over a FireWire connection -- what happens if you try to capture to another location other than the default folder?

(I'm also assuming you've got hundreds of gigs of space left on your hard drive and that you've recently run Disk Cleanup and Disk Defragmenter.)

[kenb78418253]

Steve,

yes, using Add Media tool from miniDV with firewire. I tried to use my external drive to capture the video rather than using the default folder without any success either. 

I have 676 GB of free space on my hard drive.

[Steve Grisetti]

And you've run Disk Cleanup and Disk Defragmenter?

And you've tried creating a new folder to save your video into?

Are you able to capture if you use the free download WinDV?

[kenb78418253]

Yes, I did Disk Cleanup and Defrag.

Tried creating new destination folders without success.

Yes, I tried WinDV and was able to capture video and then transfer it into the Premiere Elements project for editing.

[Steve Grisetti]

Obviously Premiere Elements is the weak link then.

There's a trick that used to work in Windows 7. I've never had to use it with Windows 10, but it's worth a try.

Go to your Device Manager and open the IEEE1394 Host Controller. Right-click on the VIA 1394 OHCI Compliant Host Controller and select Update Driver. On the Update Driver screen, select Browse my Computer for Driver Software then, on the next screen, select Let Me Pick From a List.

If there is a Legacy driver listed there, select it. If not, there are likely a couple of drivers listed. See if selecting one of the other listed drivers makes a difference.

[kenb78418253]

I had two controllers listed and changed to the other but, unfortunately, this did not help.

[Steve Grisetti]

Assuming you've tried uninstalling/reinstalling the program, I have no idea what more you can do -- other than capture with WinDV rather than Premiere Elements.