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"default output" says my speaker is "not working" (2020)

New Here ,
Feb 26, 2020

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Just installed Pre 2020 and there's no sound. The speakers work; the same prel plays back in PRE 2014. Audio settings say my speaker is "not working." Any ideas please?

Also, can I reach a support specialist? I'm stuck in the endless loop...to you.

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"default output" says my speaker is "not working" (2020)

New Here ,
Feb 26, 2020

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Just installed Pre 2020 and there's no sound. The speakers work; the same prel plays back in PRE 2014. Audio settings say my speaker is "not working." Any ideas please?

Also, can I reach a support specialist? I'm stuck in the endless loop...to you.

Read our stories, share your story at www.crypeace.org >
TOPICS
Audio

Views

432

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Feb 26, 2020 0
Adobe Community Professional ,
Feb 26, 2020

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Sorry it loops to here.  

Go to Edit > Preferences > Audio Hardware and make changes.  Default Input at "none" seems to work.  The choices will be different depending on your computer.  Try them all until it works.  

If you want an Adobe employed specialist, use the Help Menu and select Online Support.  It will take you to a website.  In the lower right corner is a "chat" icon.  Click on it.   Sometimes responce is quick, sometimes slower.  They can remotely run and fix your computer. 

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Feb 26, 2020 0
Carole_S LATEST
New Here ,
Mar 10, 2020

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It spontaneously resolved after I tried everything (audio troubleshooters, reboots, disabling speaker properties unnecessarily) and I finally found the chat icon (the cookie banner was hiding it). Thanks.

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Mar 10, 2020 0