Major Audio Issues Premiere Elements 12

[paulettes31945974]

Hello Steve, I hope you can help, I must continue working on my video for presentation in an art museum.  My liscended Adobe Premier Elements 12 program was working fine for several months.  For my recent video, I decided to insert some music from the Adobe Scores and I followed the "Guided" instructions and dragged the score into my timeline.  It played for a few minutes, then I saved it under a new name and closed for the day. On the next day, I opened the file, there was no sound!  So I opend another of my Adobe Premier working video files, and it had no sound!

I opened some mp4 and MOV videos and the sound is perfect!

Can you please tell me how to put the sound back into my Adobe Premier Elements 12 program?

Thank you kindly, P Sauve

[title edited by mod]

[Peru Bob]

Branched to a new discussion.

[Peru Bob]

Check your audio hardware in the preferences and set input to none.

[Steve Grisetti]

Please note, by the way, that this is a forum with lots of great contributors. I may not be the best person to answer your question.

That said, do you hear ANY audio when you play your timeline or is only some audio missing?

Also, what happens if you output your movie? Does it have audio?