Re: PE 2021 hardware accelerated rendering does not work with all requirements met [branched]

New Here ,
Jan 21, 2021 Jan 21, 2021

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I'm having the same problem with my RTX 3070!

 

I already tried reinstalling software/drivers (including studio driver) - not working

Tried a new Admin User - not working

Tried contacting the beta programm - never got an answer

Tried reinstalling in secured boot mode - not working

 

This is the ONLY reason I bought the update, so if you guys can´t get it working, I want my money back!

 

[Branched, different issue]

 

Screenshot 2021-01-21 091321.png

 

and the log:

 

Log file created: 21/01/2021 09:01:18
---------------------------------------
Ticks = 0 <1940> <PreRegistation> <5> Putting Installed Locales sent to AMT with Order
Ticks = 0 <1940> <PreRegistation> <5> Installed Locale 0 de_DE

Ticks = 0 <1940> <PreRegistation> <5> Calling AMTObtainProductLicense
Ticks = 125 <1940> <PreRegistation> <5> AMTObtainProductLicense Success
Ticks = 125 <1940> <PreRegistation> <5> Locale Returned from AMT : de_DE
Ticks = 1829 <1940> <FE.WinInit.LocPlugins> <0> The localized plugin path is registered as: C:\Program Files\Adobe\Adobe Premiere Elements 2021\Plug-ins\de_DE\
Ticks = 4172 <1940> <HighBeam> <5> HLWManager::Initialize Notice Shown : True
Ticks = 4250 <1940> <HighBeam> <5> Checking If Usage Logger is there
Ticks = 4250 <1940> <HighBeam> <5> HLW Initializaiton Sucessfull
Ticks = 4297 <1940> <DynamicLink> <5> Attempting to launch dynamiclinkmanager
Ticks = 4297 <1940> <DynamicLink> <5> C:\Program Files\Adobe\Adobe Premiere Elements 2021\dynamiclinkmanager.exe
Ticks = 4313 <1940> <DynamicLink> <5> Increase wait time to 2
Ticks = 4375 <1940> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 4375 <1940> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 4375 <1940> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 4454 <1940> <Wasapi initialization> <5> Time = 0.0555507second
Ticks = 5907 <1940> <IR.InitIpp> <5> ippInit warning: ippStsNonIntelCpu: The target CPU is not Genuine Intel
Ticks = 8110 <1940> <DS> <5> GPUSniffer launching with test mask 254
Ticks = 10313 <1940> <DS> <5> GPU Sniffer Output:
GPUSniffer testing 254
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 1
Try Vulkan: 1
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: GeForce RTX 3070
No capability restrictions detected - adding device to list
OpenCL system device count: 1
Found OpenCL device Name: GeForce RTX 3070 supportsSSG: 0
Skipping nVidia OpenCL device
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: GeForce RTX 3070/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 461.09 27.21.14.6109
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 1
Monitor 0 properties -
Size: (0, 0, 2560, 1440)
Max texture size: 32768
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1


--- GPU Computation Info ---
Found 1 devices supporting GPU computation.
CUDA Device 0 -
Name: GeForce RTX 3070
Vendor: NVIDIA
Capability: 8.6
Driver: 11.2
Total Video Memory: 8192MB
Ticks = 10313 <1940> <DS> <5> GPU Sniffer result: 30
Ticks = 11344 <1940> <MZ::Utilities> <5> No. of cards read from C:\ProgramData\Adobe\Premiere Elements\CurrentRendererInfo.txt is 1
Ticks = 11344 <1940> <MZ::Utilities> <5> No. of cards read from C:\ProgramData\Adobe\Premiere Elements\CurrentDisplayDriver.txt is 1
Ticks = 11344 <1940> <MZ::Utilities> <5> No. of cards read from C:\ProgramData\Adobe\Premiere Elements\19.0\Online\HW Acc Render\All_Lang\HW\Files\denylisted_cards.txt is 2
Ticks = 11344 <1940> <MZ::Utilities> <5> No. of cards read from C:\ProgramData\Adobe\Premiere Elements\19.0\Online\HW Acc Render\All_Lang\HW\Files\allowlisted_cards.txt is 20
Ticks = 11344 <1940> <MZ::Utilities> <5> Card added to AllCards: NVIDIA GeForce RTX 3070#27.21.14.6109
Ticks = 11360 <1940> <MZ::Utilities> <5> Current device does not present in GPU name map = NVIDIA:GeForce RTX 3070
Ticks = 11360 <1940> <MZ::Utilities> <5> Found a device that is not in Allowlist = GeForce RTX 3070
Ticks = 11375 <1940> <AcceleratedRenderComposite> <5> Disabled: Current display driver is not in Allowlist
Ticks = 12610 <1940> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 0000000022A3EE80
Ticks = 12625 <1940> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 0000000022A405C0
Ticks = 12625 <1940> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 0000000022A40800
Ticks = 127516 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0537 milliseconds.
Ticks = 127532 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.026 milliseconds.
Ticks = 127547 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.023 milliseconds.
Ticks = 127563 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0228 milliseconds.
Ticks = 127563 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0225 milliseconds.
Ticks = 127563 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0263 milliseconds.
Ticks = 127579 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0256 milliseconds.
Ticks = 127579 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0252 milliseconds.
Ticks = 127594 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0257 milliseconds.
Ticks = 127594 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0257 milliseconds.
Ticks = 127610 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0259 milliseconds.
Ticks = 127625 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0259 milliseconds.
Ticks = 127625 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0264 milliseconds.
Ticks = 127641 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0227 milliseconds.
Ticks = 127641 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0226 milliseconds.
Ticks = 129125 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.049 milliseconds.
Ticks = 130407 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0462 milliseconds.
Ticks = 130422 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0354 milliseconds.
Ticks = 139485 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.045 milliseconds.
Ticks = 139516 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0295 milliseconds.
Ticks = 139532 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0313 milliseconds.
Ticks = 139547 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0318 milliseconds.
Ticks = 139563 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0386 milliseconds.
Ticks = 139579 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0445 milliseconds.
Ticks = 139657 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0436 milliseconds.
Ticks = 139672 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0315 milliseconds.
Ticks = 139704 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0349 milliseconds.
Ticks = 139719 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.034 milliseconds.
Ticks = 140344 <1940> <MSDKDecoderWithMCDemux> <5> No Intel device D3D11 or DX9 context created, hardware decode not available.
Ticks = 140657 <1940> <MSDKDecoderWithMCDemux> <5> No Intel device D3D11 or DX9 context created, hardware decode not available.
Ticks = 145563 <1940> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 00000000410C85B0
Ticks = 145563 <1940> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 00000000410C9DB0
Ticks = 145563 <1940> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 00000000410CA230
Ticks = 145610 <1940> <VideoTrackHeaderViewCommon> <1> In ~
Ticks = 145610 <1940> <VideoTrackHeaderViewCommon> <1> In ~
Ticks = 145610 <1940> <VideoTrackHeaderViewCommon> <1> In ~
Ticks = 145610 <1940> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 00000000410C9CF0
Ticks = 145610 <1940> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 00000000410CA230
Ticks = 145610 <1940> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 00000000410CA3B0
Ticks = 145610 <1940> <VideoTrackHeaderViewCommon> <1> In Constructor inTrackView = 00000000410C8130
Ticks = 153688 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0955 milliseconds.
Ticks = 153719 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0401 milliseconds.
Ticks = 153735 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0352 milliseconds.
Ticks = 153735 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0299 milliseconds.
Ticks = 153750 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.033 milliseconds.
Ticks = 153750 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0204 milliseconds.
Ticks = 153829 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0237 milliseconds.
Ticks = 154907 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0286 milliseconds.
Ticks = 154922 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0334 milliseconds.
Ticks = 624454 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.038 milliseconds.
Ticks = 624469 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0243 milliseconds.
Ticks = 624469 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0216 milliseconds.
Ticks = 624485 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0217 milliseconds.
Ticks = 624485 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.026 milliseconds.
Ticks = 624500 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0275 milliseconds.
Ticks = 624500 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0259 milliseconds.
Ticks = 624516 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0211 milliseconds.
Ticks = 624516 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0256 milliseconds.
Ticks = 624532 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0303 milliseconds.
Ticks = 624532 <11796> <MSDKDecoderWithMCDemux> <5> No Intel device D3D11 or DX9 context created, hardware decode not available.
Ticks = 624532 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0362 milliseconds.
Ticks = 624547 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0539 milliseconds.
Ticks = 624547 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0525 milliseconds.
Ticks = 624782 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0789 milliseconds.
Ticks = 624797 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0485 milliseconds.
Ticks = 624813 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.1123 milliseconds.
Ticks = 624813 <1940> <UIF.TimebarControlAppearance> <1> Draw() took 0.0808 milliseconds.

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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I hope your issue resolved after deleting the Online folder from the path: C:\ProgramData\Adobe\Premiere Elements\19

I guess there was some issue on your machine in updating the content from server.

 

Regards,

Gaurav

Thanks, Gaurav

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