Reinstall

New Here ,
Dec 19, 2020 Dec 19, 2020

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Attempting to reinstall Photoshop/Premiere Elements 2020.  Photoshop Elements installs without error.  Premiere Elements does not.  Windows 10 ver. 20H2, Nvidia drivers up-to-date.  Install.log attached.

How to I manually uninstall Premiere Elements 2020 (as the error message indicates)?

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Adobe Community Professional ,
Dec 19, 2020 Dec 19, 2020

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If you're having trouble uninstalling and reinstalling, try using the Creative Cloud Cleanup Tool.

https://helpx.adobe.com/enterprise/kb/cc-cleaner-tool-for-enterprise-users.html

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Adobe Community Professional ,
Dec 20, 2020 Dec 20, 2020

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New Here ,
Dec 20, 2020 Dec 20, 2020

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These error code 191 steps seem to apply to Creative Cloud.  The software I am having problems with is Photoshop/Premiere Elements 2020.

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Adobe Employee ,
Dec 22, 2020 Dec 22, 2020

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Hi,

In order to manually uninstall Premiere Elements 2020 from your windows machine you can refer the steps listed here.(https://helpx.adobe.com/in/photoshop-elements/kb/uninstall-premiere-elements-photoshop-elements.html)

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New Here ,
Dec 22, 2020 Dec 22, 2020

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Success, Thank you.

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