since win 10 update 1709, can not start premier elements 15 anymore

Community Beginner ,
Jan 30, 2018 Jan 30, 2018

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since win 10 update 1709, I can not start premier elements 15 anymore.

With help von Adobe we could fix the "msvcr120.dll", but wenn I changed back

to my User account it was the same again, also with the admin account.

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correct answers 1 Correct Answer

Community Beginner , Jan 30, 2018 Jan 30, 2018
After hours of ... i started up to focus on the Defender.Finally: Control for antivirus > Controlled access of Folders > Apps pass trough protected folders enable > add permittet apps = (enter root directory of) PremiereElementsEditor.exe and Adobe Premiere Elements 15.exe

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Adobe Community Professional ,
Jan 30, 2018 Jan 30, 2018

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Reinstall might be an option.

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Adobe Community Professional ,
Jan 30, 2018 Jan 30, 2018

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moved from Premiere Pro to Elements forum.

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Community Beginner ,
Jan 30, 2018 Jan 30, 2018

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Thanks Ann Bens for your answer.

In the mean time iI diabeled all "Defender" options, no change.

I also changed the User authorities on the "msvcr120.dll", no change.

Funny eneugh, the Photoshop elements 15 works fine.

I will try a new install now.

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Community Beginner ,
Jan 30, 2018 Jan 30, 2018

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The reinstallation went without errors, but I still got the same Problem.WIN10 PREM ELEM 15 ERR.jpg

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Community Beginner ,
Jan 30, 2018 Jan 30, 2018

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After hours of ... i started up to focus on the Defender.

Finally: Control for antivirus > Controlled access of Folders > Apps pass trough protected folders enable > add permittet apps = (enter root directory of) PremiereElementsEditor.exe and Adobe Premiere Elements 15.exe

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Community Beginner ,
Jan 30, 2018 Jan 30, 2018

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My conclusion is: WINDOWS 10 is an OTHER NIGHTMARE !!!!!!

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Adobe Community Professional ,
Jan 31, 2018 Jan 31, 2018

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rycsandy  wrote

My conclusion is: WINDOWS 10 is an OTHER NIGHTMARE !!!!!!

I understand how frustrating it can be.  But, my experience is the opposite.

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Adobe Community Professional ,
Feb 01, 2018 Feb 01, 2018

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So is mine.

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