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Smart tone system hang

Community Beginner ,
Oct 23, 2018

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Whenever I use Auto Tone, whether I customize it or not, my Mac hangs and I have to force it to quit.  Short clips, long clips, doesn't matter.  I have no idea why.  Any thoughts?

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Smart tone system hang

Community Beginner ,
Oct 23, 2018

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Whenever I use Auto Tone, whether I customize it or not, my Mac hangs and I have to force it to quit.  Short clips, long clips, doesn't matter.  I have no idea why.  Any thoughts?

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Oct 23, 2018 0
Adobe Community Professional ,
Oct 24, 2018

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That feature normally works.  It is one of the features that requires a little extra work for the computer.  So, the first guess without knowing more detail, is that your computer is not up to the task or the RAM is being used by other programs. 

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Oct 24, 2018 0
Community Beginner ,
Oct 24, 2018

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My iMac has 24 GB of ram and a 3.5 gHz processor, and my activity monitor says Premiere is barely using any of it when it hangs.  No other process seems to be using much either.  I have a few plugins but I'm not using them on my current project.

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Oct 24, 2018 0
Adobe Community Professional ,
Oct 24, 2018

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What version of Premiere Elements are you using?

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Oct 24, 2018 0
Community Beginner ,
Oct 25, 2018

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2018.

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Oct 25, 2018 0
Adobe Community Professional ,
Oct 25, 2018

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Again, version 2018 does not have a universal flaw in the smart tone function.  Something else is going on.  Someone here, maybe even me, might be able to figure it out.  To do that, you'll have to offer details about everything from the computer, the files, the source, the project, etc.

So far, all you've said it is a Mac and what version you have.   That's not enough to go on.

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Oct 25, 2018 0
Community Beginner ,
Mar 25, 2019

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Sorry--I went away from the forum and sort of forgot about this! 

Screen Shot 2019-03-25 at 11.17.06 AM.png

Most often I'm using imported/digitized VHS movies.  I use VIDBox which imports them as QT .mov's.  I have no idea what the compression rate is.

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Mar 25, 2019 0
Adobe Community Professional ,
Mar 25, 2019

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In the space of a lifetime, three months is nothing!

Inside a software generated .MOV can be a lot of variables.  Premiere Elements can be bit picky.  It is intended to work well with common camera generated files.   Transcoded VHS movies are not in the list of what Premiere Elements tries to handle. 

Without knowing more, I would probably try using (the free) Handbrake program to try and convert them to some sort of more common MP4 version.  There may be some guessing and "trial and error". 

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Mar 25, 2019 0
Community Beginner ,
Mar 26, 2019

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I use XnConvert, but that's an idea; I'll try it on the next project and see if I have the same problems.

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Mar 26, 2019 0