The importer reported a generic error

New Here ,
Jun 16, 2021 Jun 16, 2021

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Hi there, I have just started to use Premiere elements and I have fallen at the first fence! My very first video I have tried to import (MP4) and I keep getting "The importer reported a generic error" I am using a Mac. Not a good first impression really 🤔

 

Any guidance greatly appreciated! Thank you 🙂

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Error or problem, Import

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Adobe Community Professional ,
Jun 16, 2021 Jun 16, 2021

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MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Thank you, work mac so can't download anything but Codecs are: AAC, H.264 🤔

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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With such a scarcity of information I have no idea what to suggest

 

Media Info gives a LOT of information... such as for one my my Canon SX510 camera... oh, what is the source of your file?

General
Complete name : G:\Vacation2020\Airport.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 2007.09 (qt /CAEP)
File size : 240 MiB
Duration : 1 min 26 s
Overall bit rate : 23.4 Mb/s
Encoded date : UTC 2020-12-07 21:23:48
Tagged date : UTC 2021-01-10 01:46:02
CNTH : ’-i¼‹Ii:<ž5-ƒëCa̦þ䩵¨ß'´ÊƒyÇ*}„³’Ï@5ÛÚí’

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L4.1
Format settings : 1 Ref Frames
Format settings, CABAC : No
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=15
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 min 26 s
Bit rate : 21.8 Mb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 (30000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.789
Stream size : 224 MiB (93%)
Language : English
Encoded date : UTC 2020-12-07 21:23:48
Tagged date : UTC 2020-12-07 21:23:48
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.601
Codec configuration box : avcC

Audio
ID : 2
Format : PCM
Format settings : Little / Signed
Codec ID : sowt
Duration : 1 min 26 s
Bit rate mode : Constant
Bit rate : 1 536 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Bit depth : 16 bits
Stream size : 15.8 MiB (7%)
Language : English
Encoded date : UTC 2020-12-07 21:23:48
Tagged date : UTC 2020-12-07 21:23:48

 

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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What is the source of your video?

 

From a camera, and what brand/model and what are the camera settings?

OR

From a screen capture, and which capture program and what are the capture settings?

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