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This type of file is not supported, or the required codec is not installed

New Here ,
Dec 28, 2018

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Hi, I have Premiere Elements 15 and I just bought myself a Gopro Hero 7.

My question is, how can I add my media files to my Premiere Elements.... at the moment I just keep on getting the message: This type of file is not supported, or the required codec is not installed.

I thought maybe it wasn't working because the camera being new and the software oldish... so I downloaded the free trial of the premiere elements 2019 - but I got the same message....

what can I do to fix this?

Adobe Community Professional
Correct answer by Ann Bens | Adobe Community Professional

You cannot edit GoPro7 footage only if you are on a Mac and have installed Elements 2019.

You need to convert with HandBrake first before bringing it into E15.

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This type of file is not supported, or the required codec is not installed

New Here ,
Dec 28, 2018

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Hi, I have Premiere Elements 15 and I just bought myself a Gopro Hero 7.

My question is, how can I add my media files to my Premiere Elements.... at the moment I just keep on getting the message: This type of file is not supported, or the required codec is not installed.

I thought maybe it wasn't working because the camera being new and the software oldish... so I downloaded the free trial of the premiere elements 2019 - but I got the same message....

what can I do to fix this?

Adobe Community Professional
Correct answer by Ann Bens | Adobe Community Professional

You cannot edit GoPro7 footage only if you are on a Mac and have installed Elements 2019.

You need to convert with HandBrake first before bringing it into E15.

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Dec 28, 2018 0
Adobe Community Professional ,
Dec 29, 2018

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Most likely it's a video file using an unsupported codec, like HEVC H265.

To confirm this, open your video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report and paste it to this forum. Once we know what your GoPro footage specs are, we'll better be able to advise you.

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Dec 29, 2018 0
New Here ,
Dec 29, 2018

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I'm only a beginner, so I'm not sure what every thing means.  But thanks so much for answering my question.  I've gone with Ann's suggestion of handbrake.

karen

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Dec 29, 2018 0
Adobe Community Professional ,
Dec 29, 2018

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You cannot edit GoPro7 footage only if you are on a Mac and have installed Elements 2019.

You need to convert with HandBrake first before bringing it into E15.

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Dec 29, 2018 1
Adobe Community Professional ,
Dec 29, 2018

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Steve's right.  It seems the out of the box default is H.265.

Anne is right, Handbrake will fix what you've recorded. 

In the future, you can buy an Apple computer or use the GoPro Hero 7's other recording choices.  Use the H.264 choice.  The files will be a little larger, but quality will not suffer. 

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New Here ,
Dec 29, 2018

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Thanks so much for answering my question, Ann

I've downloaded Handbrake.... its doing its thing!

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