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This type of file is not supported, or the required codec is not installed

New Here ,
Mar 21, 2018

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I get this error message, This type of file is not supported, or the required codec is not installed, when trying to import a .mov file created from a DJI Phantom 4 Pro drone in Adobe PE10.   The .mov files plays fine in windows media player on Windows 7.

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This type of file is not supported, or the required codec is not installed

New Here ,
Mar 21, 2018

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I get this error message, This type of file is not supported, or the required codec is not installed, when trying to import a .mov file created from a DJI Phantom 4 Pro drone in Adobe PE10.   The .mov files plays fine in windows media player on Windows 7.

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Mar 21, 2018 0
Adobe Community Professional ,
Mar 21, 2018

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First guess is that you don't have QuickTime installed.  MOV files are an Apple format.  Premiere Elements 10 required Quicktime to be installed so that it could "borrow" the codecs.

Install Quicktime!

FWIW, Premiere Elements 10 is 6 versions old!  You have a new drone and, probably, a newer operating system.

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Mar 21, 2018 0
New Here ,
Mar 22, 2018

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Sorry, I should have mentioned that I have quicktime installed.  V. 7.7.9, its the latest version for Win7 at least.

I've tried playing the .mov file with quicktime and get this error: Error -2002: a bad public movie atom was found in the movie.

Do you think it has something to do with the .mov file coming from a 4k camera?

You're right, PE 10 is old school.   I downloaded Adobe PE18 last night, I'll install it and see what happens. Thanks!

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Mar 22, 2018 0
Adobe Community Professional ,
Mar 22, 2018

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4K is not an issue with the current 2018 and last couple of versions.

The .MOV video container has lots of variations.   One of them is the codec H.265.  I've read that the DJI Phantom 4 Pro can be set to use H.265 instead of the more common H.264. 

H.265 is still uncommon on cameras.  No version of Premiere Elements can edit H.265 video.  Premiere Pro CC can.

If your clips are with H.265, I've read they can be converted to H.264 with (the free) Handbrake program.

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Mar 22, 2018 0
New Here ,
Mar 23, 2018

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Thanks for your help.   I installed the latest version of Adobe PE and that fixed my problem.

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Mar 23, 2018 0
New Here ,
Sep 17, 2018

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Hi Everyone,

I am having the same issue. I just purchased a new Windows 10 PC and reinstalled Adobe Premier Elements from my previous laptop. When I try to open the original .prel file (saved in a cloud) I get the same error message, even though I can still open the file on my previous laptop.

Any ideas?

Many thanks

Gemma

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Sep 17, 2018 0
Adobe Community Professional ,
Sep 17, 2018

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Please don't double-post your question, Gemma. It makes it very difficult to follow a conversation.

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Sep 17, 2018 0