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Today after rendering in premier elements ALL video players crash with any file.

New Here ,
Mar 17, 2017

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Today I spent most of my day trying to fix my PC. I have used premiere elements 9 for years and never had issues. Today I finished a render and when opening it Media player crashed... I tried again, it also crashed. I tried a different format and that crashed. I tried as finished one from last week, now its crashed. Tried Real player... now it crashes. Tried some MP3 they now crash. Thinking I have been hacked I do a full scan. Then a system restore. No use. The only player that works is VLC player. So I resolved to just do a complete install of windows and wipe the drive. Now I go home and get back to rendering a different video, not the same no files were transferred. All was well the video was rendered and as sooon as I opened it..... Crash now I cant open videos with media player or real player or ITunes at home. WHAT DID PREMIERE ELEMENTS DO?

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Today after rendering in premier elements ALL video players crash with any file.

New Here ,
Mar 17, 2017

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Today I spent most of my day trying to fix my PC. I have used premiere elements 9 for years and never had issues. Today I finished a render and when opening it Media player crashed... I tried again, it also crashed. I tried a different format and that crashed. I tried as finished one from last week, now its crashed. Tried Real player... now it crashes. Tried some MP3 they now crash. Thinking I have been hacked I do a full scan. Then a system restore. No use. The only player that works is VLC player. So I resolved to just do a complete install of windows and wipe the drive. Now I go home and get back to rendering a different video, not the same no files were transferred. All was well the video was rendered and as sooon as I opened it..... Crash now I cant open videos with media player or real player or ITunes at home. WHAT DID PREMIERE ELEMENTS DO?

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Mar 17, 2017 0
Adobe Community Professional ,
Mar 17, 2017

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Since you've been using version 9 for several years and you've never had any issues, it's pretty clear something is up that's beyond the program.

I don't know that we can be much help on this forum.There's certainly not been anything new added to Premiere Elements 9 in the past couple of weeks that changed it in any way.

Is this the only program that's giving you problems? What operating system are you using? What processor, how much RAM and how much free, clean defragmented space is on your hard drive?

Have you uninstalled and reinstalled the program?

If your computer is otherwise running perfectly, try downloading the free trial of version 15 and see if it gives you better results.

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Mar 17, 2017 0
Adobe Community Professional ,
Mar 18, 2017

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Do you get any error messages?

If so, what do they say?

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Mar 18, 2017 0
New Here ,
Mar 18, 2017

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Quick time gave error -2048:

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Mar 18, 2017 0
Adobe Community Professional ,
Mar 19, 2017

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What version of Quicktime do you have installed?

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Mar 19, 2017 0
New Here ,
Mar 19, 2017

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Not sure but it only has effected file that are Elements 9 related. I ordered Elements 15 and have uninstalled 9. Some file still fail. It all worked till I tried to open a newly rendered file. Windows did an update Thurs and Friday and that may have caused an issue.

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Mar 19, 2017 0
Peru Bob LATEST
Adobe Community Professional ,
Mar 20, 2017

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thekerusso  wrote

Windows did an update Thurs and Friday and that may have caused an issue.

In that case, use System Restore to see if that is the issue.

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Mar 20, 2017 0