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Trouble importing and playing Mov video files from a Zoom Q8

New Here ,
Sep 22, 2019

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Hi I've tried importing Mov files from the memory card of my Zoom Q8 video recorder. The files won't play and when I try importing them again it says they already exists, after I have deleted them all in the cache and in the saved folder.

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Trouble importing and playing Mov video files from a Zoom Q8

New Here ,
Sep 22, 2019

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Hi I've tried importing Mov files from the memory card of my Zoom Q8 video recorder. The files won't play and when I try importing them again it says they already exists, after I have deleted them all in the cache and in the saved folder.

This is the Gspot details.

clipboard_image_0.png

 

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Sep 22, 2019 0
Adobe Community Professional ,
Sep 22, 2019

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G Spot really doesn't give much information on the file. If you could open the file in the free download MediaInfo we could see much more. Set View in MediaInfo to Text and then copy that report and post it to this forum.

 

It would also be valuable to know which version of the program you're editing with and on what operating system.

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Sep 22, 2019 0
New Here ,
Sep 22, 2019

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Here is the Media Info,

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Sep 22, 2019 0
New Here ,
Sep 22, 2019

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General Complete name : P:\DCIM\100_ZOOM\Aaron Moorbrook.MOV Format : MPEG-4 Format profile : QuickTime Codec ID : qt 0000.00 (qt ) File size : 3.03 GiB Duration : 16 min 27 s Overall bit rate mode : Constant Overall bit rate : 26.3 Mb/s Encoded date : UTC 2019-05-25 18:31:07 Tagged date : UTC 2019-05-25 18:31:07 AMBA : Video ID : 1 Format : AVC Format/Info : Advanced Video Codec Format profile : Main@L5 Format settings : CABAC / 1 Ref Frames Format settings, CABAC : Yes Format settings, Reference frames : 1 frame Format settings, GOP : M=1, N=8 Codec ID : avc1 Codec ID/Info : Advanced Video Coding Duration : 16 min 27 s Bit rate mode : Constant Bit rate : 23.4 Mb/s Width : 2 304 pixels Clean aperture width : 2 304 pixels Height : 1 296 pixels Clean aperture height : 1 296 pixels Display aspect ratio : 16:9 Frame rate mode : Constant Frame rate : 25.000 FPS Color space : YUV Chroma subsampling : 4:2:0 Bit depth : 8 bits Scan type : Progressive Bits/(Pixel*Frame) : 0.313 Stream size : 2.76 GiB (91%) Title : Ambarella AVC / Ambarella AVC Language : English Encoded date : UTC 2019-05-25 18:31:07 Tagged date : UTC 2019-05-25 18:31:07 Color range : Full Codec configuration box : avcC Audio ID : 2 Format : PCM Format settings : Little / Signed Codec ID : in24 Duration : 16 min 27 s Bit rate mode : Constant Bit rate : 2 304 kb/s Channel(s) : 2 channels Channel layout : L R Sampling rate : 48.0 kHz Bit depth : 24 bits Stream size : 271 MiB (9%) Title : Ambarella AAC / Ambarella AAC Language : English Encoded date : UTC 2019-05-25 18:31:07 Tagged date : UTC 2019-05-25 18:31:07

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Sep 22, 2019 0
New Here ,
Sep 22, 2019

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Sorry here is a better layout

General
Complete name : P:\DCIM\100_ZOOM\Aaron Moorbrook.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 3.03 GiB
Duration : 16 min 27 s
Overall bit rate mode : Constant
Overall bit rate : 26.3 Mb/s
Encoded date : UTC 2019-05-25 18:31:07
Tagged date : UTC 2019-05-25 18:31:07
AMBA : 

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L5
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=8
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 16 min 27 s
Bit rate mode : Constant
Bit rate : 23.4 Mb/s
Width : 2 304 pixels
Clean aperture width : 2 304 pixels
Height : 1 296 pixels
Clean aperture height : 1 296 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.313
Stream size : 2.76 GiB (91%)
Title : Ambarella AVC / Ambarella AVC
Language : English
Encoded date : UTC 2019-05-25 18:31:07
Tagged date : UTC 2019-05-25 18:31:07
Color range : Full
Codec configuration box : avcC

Audio
ID : 2
Format : PCM
Format settings : Little / Signed
Codec ID : in24
Duration : 16 min 27 s
Bit rate mode : Constant
Bit rate : 2 304 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Bit depth : 24 bits
Stream size : 271 MiB (9%)
Title : Ambarella AAC / Ambarella AAC
Language : English
Encoded date : UTC 2019-05-25 18:31:07
Tagged date : UTC 2019-05-25 18:31:07

Operating System Win 7

Program Adobe Premiere Elements 15

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Sep 22, 2019 0
Adobe Community Professional ,
Sep 23, 2019

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First, whenever you work with MOV files in pre-2018 versions of the software you'll want to make sure you had Quicktime installed. https://support.apple.com/kb/DL762?viewlocale=en_US&locale=en_US

 

But that said, I've never seen a resolution like the one you have listed. 2304x1296 is definitely non-standard, and Premiere Elements is definitely going to have trouble with it.

 

I'd first try converting the video to a more standard resolution MP4 using the great free download Handbrake. Follow the specs in my tutorial except manually force the 1920x1080 resolution. See if this MP4 works better when you load it into your project.

https://www.youtube.com/watch?v=xlvxgVREX-Y&t=49s

But overall I'd say you're not going to be able to edit video with those specs in any consumer video editor. In fact, I'm not sure what editing app to recommend. Can you change the resolution that your camcorder records at?

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Sep 23, 2019 0
New Here ,
Sep 24, 2019

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Thanks for your help Steve, I tried Handbrake and it worked up to a point until it crashed my PC the program was using 100%CPU for too long a time.

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Sep 24, 2019 0
Adobe Community Professional ,
Sep 24, 2019

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I have never had Handbrake crash, so I'm not sure what to recommend. If you want to post a sample of your video on a public Dropbox maybe one of us can download it and play with it. But This is a very non-standard video, so there is no one-size fix for your situation unfortunately.

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Sep 24, 2019 0