Trying to edit Hero7 4K video get "Need HEVC video extension" P.E 2021

New Here ,
Jan 24, 2021 Jan 24, 2021

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I'm looking for an editor to edit 4K videos from my GoPro Hero7. I haven't had any luck. Thought I would test the free version of Premiere Elements 2021. I bought the $.99 Hevc video extension, still doesn't work, says to delete the Media Cache in the line below. I can't find the location

%appdata%\Adobe\Common"

I'm running Windows 10 in an i7-8700 processor desk top. Any Ideas?

 

Clean the Media Cache by deleting the files present at the location: %appdata%\Adobe\Common

 

https://helpx.adobe.com/premiere-elements/using/hevc-decoding-on-windows.html

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Adobe Community Professional ,
Jan 25, 2021 Jan 25, 2021

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I order to be able to see AppData you need to check Hidden Item in the Windows Explorer/View.

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New Here ,
Feb 01, 2021 Feb 01, 2021

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It was checked and doesn't find the location %appdata%\Adobe\Common

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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That truncated address is the same as Users/[YourName]/AppData/Roaming/Adobe/Common

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