Unable to capture using PRE 2020

[ianm24763597]

Hi all,

I have Elements 10,11,13,14,and 2020. and have used them all over the years.

Sudenly (after a  windows 10 downlod  ) none of them can do any captures !

They see my capture device, but don't recognise it.

Anyone got a view on this ?

I am completely in the dark

Thanks,

Ian McDonald

Title edited by Mod

[Shivangi_Gupta]

Hi Ian,

We're here to help. We'll need more information to troubleshoot the issue.

Which capture device are you using?

Also, I found an article which could be of help: https://helpx.adobe.com/premiere-elements/kb/cannot-start-dv-or-hdv-1.html

Let us know if you have any questions.

Thanks,

Shivangi

[Steve Grisetti]

What device are you trying to capture from and how is it attached to your computer?