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Unable to capture using PRE 2020

New Here ,
Mar 27, 2020

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Hi all,

I have Elements 10,11,13,14,and 2020. and have used them all over the years.

Sudenly (after a  windows 10 downlod  ) none of them can do any captures !

They see my capture device, but don't recognise it.

Anyone got a view on this ?

I am completely in the dark

 

Thanks,

Ian McDonald

 

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Unable to capture using PRE 2020

New Here ,
Mar 27, 2020

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Hi all,

I have Elements 10,11,13,14,and 2020. and have used them all over the years.

Sudenly (after a  windows 10 downlod  ) none of them can do any captures !

They see my capture device, but don't recognise it.

Anyone got a view on this ?

I am completely in the dark

 

Thanks,

Ian McDonald

 

Title edited by Mod

TOPICS
Error or problem, FAQ

Views

297

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 27, 2020 0
Adobe Employee ,
May 07, 2020

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Hi Ian,

We're here to help. We'll need more information to troubleshoot the issue.

Which capture device are you using?

Also, I found an article which could be of help: https://helpx.adobe.com/premiere-elements/kb/cannot-start-dv-or-hdv-1.html

Let us know if you have any questions.

Thanks,

Shivangi

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May 07, 2020 0
Adobe Community Professional ,
May 08, 2020

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What device are you trying to capture from and how is it attached to your computer?

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May 08, 2020 0