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Upgraded from Elements 14 to 18, but there's a problem with screen resolution.

New Here ,
Apr 24, 2018

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I was using Premiere Elements 14 before, and have upgraded to Elements 18 this month because suddenly my Premiere Elements 14 stopped working so I thought it needed an upgrade. Now, I cannot use it because the minimum requirement for screen resolution is 1280x800 display resolution (at 100% scale factor). My laptop has 1366 x 768 resolution (768 is maxed). I tried to connect my laptop to a bigger monitor to change the resolution but still does not work. Do you have any suggestions on what I need to do so I can utilize the product that I bought? The only problem is the minimum screen resolution requirement. Thank you in advance for the replies.

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Upgraded from Elements 14 to 18, but there's a problem with screen resolution.

New Here ,
Apr 24, 2018

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I was using Premiere Elements 14 before, and have upgraded to Elements 18 this month because suddenly my Premiere Elements 14 stopped working so I thought it needed an upgrade. Now, I cannot use it because the minimum requirement for screen resolution is 1280x800 display resolution (at 100% scale factor). My laptop has 1366 x 768 resolution (768 is maxed). I tried to connect my laptop to a bigger monitor to change the resolution but still does not work. Do you have any suggestions on what I need to do so I can utilize the product that I bought? The only problem is the minimum screen resolution requirement. Thank you in advance for the replies.

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Apr 24, 2018 0
Adobe Employee ,
Apr 24, 2018

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Do you see any errors while installing Elements 2018 or are you able to install it successfully but not able to use it?

Thanks

Vipin

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Apr 24, 2018 0
New Here ,
Apr 24, 2018

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The only error is the screen resolution. It doesnt meet the minimum screen resolution. I was able to install the software but it doesn't open fully.

Sent from my T-Mobile 4G LTE Device

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Apr 24, 2018 0
Adobe Employee ,
Apr 26, 2018

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Hi Darvin,

1366x768 does not meat Adobe's minimum required display resolution requirement because 768 pixels of vertical resolution is short of the 800 that's required. Can you please share the resolution of the bigger monitor you are using?

Thanks,

Anubhav

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Apr 26, 2018 0
New Here ,
Apr 26, 2018

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My monitor's resolution is 2560x1440.

Sent from my T-Mobile 4G LTE Device

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Apr 26, 2018 0