I have an old version of Adobe Premiere Elements 7.0. I t works fine right up to the point where I want to burn the project to a disc.. Please see my chat transcript: I need help right away
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info: You are now chatting with Kapil. Please don’t close the chat window or browser tab since it will end our chat session.
Kapil: Hello! Welcome to Adobe support.
Kapil: We appreciate your patience and apologize for the wait.
Gary Maloney: I have an older version of Adobe Premiere. The program is working fine right up to the time I want to burn something on a disc then it wants me to activate a component but when I click on the link it gives me an error
Kapil:Hello Gary, as per my understanding, you have Premiere elements installed on your computer and the disk crahsed, now you are unable to use the applicatiion.
Gary Maloney: No crash - I am using an external disc burner. That is the only difference - I've designed the video - no problem - when I want to actually put it on a disc it wants me to activate a component. Adobe gives me a link - when I click on it - it says it's not available -
Kapil:Can you please share the serial key of the product with me?
Gary Maloney: REMOVED
Gary Maloney: It says I need an Unlock key
Kapil:Can you please tell me what error message are you getting?
Gary Maloney: Activating Component
Gary Maloney: You must activate this compnent in order to use this feature
Gary Maloney: MPEG2 Compnent
Gary Maloney: Serials Number (see above)
Gary Maloney: Copy
Kapil:Garry, I apologize but I am unable to see any products register under your account.
Kapil:Please send me the serial code, 4 digits in a set.
Gary Maloney: Copy the above compnent serial number. Go to the website listed above and after entering the serial number copy the unlock key and paste ib intto the field below
Gary Maloney: Unlock Key:
Gary Maloney: When I go to that link it says - these are uncharted waters -sorry oage can;t be fond
Kapil:Please send me the serial key agian
Gary Maloney: 404 Error
Gary Maloney: REMOVED
Kapil:Let me check it once again
Kapil:I am working on your issue.
Gary Maloney: thank you
Kapil:I have checked the serial key once again, it is associated with Premiere elements 7.0 , It is an end of life product so we do not have any chat support, we have a dedicated team working over forums.
Gary Maloney: So what do I do? This video is for my father's funeral service. I nee to get this wo0rking
Kapil:We have a dedicated team working over forums.adobe,com
Gary Maloney: Where do I find this dedicated team forum???
Kapil:Please visit forums.adobe.com
Gary Maloney: Thanks
Kapil:You have to post your query there and our representatives will answer your queries.
Gary Maloney: ugh..... time is a factor I can;t wait days - how quickly will I hear back from someone?
Kapil:It will be resolved with in 24-48 hours
Gary Maloney: great - may not be n time for the service
I have nothing but bad news. You are working with a version so old that some components are no longer available. No matter what the activation code is, it is not going to activate something that no longer exists.
Can you output a video file of some standard format to your computer hard disk? Depending on your goal's there are a variety of ways to play or project that type of video file.