Video doesn't display on monitor window

[tobyd39877020]

Adobe Premiere Elements 2019.  First time user.  When I double click on a video clip, the monitor window opens up, but the screen is black and the video doesn't display.

Windows 10 Pro, Intel i7-7600U CPU @ 2.8GHz, 8,00 GB RAM, 64 bit OS, Intel HD Graphics 620

[Bill Sprague · Accepted solution]

The most common answer on this forum for display issues is to look for updates to your video drivers. 

[tobyd39877020]

Updated my driver and it fixed the problem.  Thank you!

[Bill Sprague]

Thank you Toby.  Too often we never hear back when suggestions help!