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Video doesn't display on monitor window

New Here ,
Oct 30, 2018

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Adobe Premiere Elements 2019.  First time user.  When I double click on a video clip, the monitor window opens up, but the screen is black and the video doesn't display.

Windows 10 Pro, Intel i7-7600U CPU @ 2.8GHz, 8,00 GB RAM, 64 bit OS, Intel HD Graphics 620

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Correct answer by whsprague | Adobe Community Professional

The most common answer on this forum for display issues is to look for updates to your video drivers. 

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Video doesn't display on monitor window

New Here ,
Oct 30, 2018

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Adobe Premiere Elements 2019.  First time user.  When I double click on a video clip, the monitor window opens up, but the screen is black and the video doesn't display.

Windows 10 Pro, Intel i7-7600U CPU @ 2.8GHz, 8,00 GB RAM, 64 bit OS, Intel HD Graphics 620

Adobe Community Professional
Correct answer by whsprague | Adobe Community Professional

The most common answer on this forum for display issues is to look for updates to your video drivers. 

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Oct 30, 2018 0
Adobe Community Professional ,
Oct 30, 2018

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The most common answer on this forum for display issues is to look for updates to your video drivers. 

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Oct 30, 2018 0
New Here ,
Oct 30, 2018

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Updated my driver and it fixed the problem.  Thank you!

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Oct 30, 2018 0
Adobe Community Professional ,
Oct 30, 2018

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Thank you Toby.  Too often we never hear back when suggestions help!

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