Hi all, I am having premiere elements 2020 video editor locking up on me when trying to add transitions to a slide show, have tried using the adobe cc cleaner before reinstalling the software but the problem keeps coming back. I did notice that there is an appdata file that keeps growing with thousands of files in associated to PSE so I deleted them and retrieved 24 GB of data with no ill effectts. Have tried the adobe customer service, but we just keep going round in circles. Anyone any ideas.
Moving from Using the Community (which is about the forums) to the correct forum... Mod
To ask in the forum for your program please start at https://community.adobe.com/
Mac or Windows and exactly which version of the operating system?
Has your operating system recently performed an update?
Which processor do you have with how much RAM? Are the photos in your slideshow on the same hard drive as your program?
Also, which of the four systems for creating slideshows are you using?
You've got two issues.
One, your processor is on the lower end of the system requirements for video editing. On this chart you can see your processor benchmarks at about 4,000. In my books, I usually recommend a minimum of a 6,500 benchmark with an 8,000 to 10,000 preferred.
This is complicated by the fact that your photos are on a seperate hard drive. You don't say if this is an external drive, but that could further challenge things.
Finally, are you saying that your C drive is an SSD? Do you have at least 50-100 gigs of free space on that drive? SSDs tend to be small and fill up fast. If you have a lack of hard drive space, the program can choke when doing more intensive work.
Adobe are saying my system is well within spec
Meeting the minimum requirements doesn't necessarily mean that it will run smoothly. Adobe tends to underestimate the needed computer power for its apps.