Video files imported into new PE15 project play slowed down, and there is not sound

[michaelf15839100]

Hey guys,

I'm having the following issue (which I've never encountered before). I've just created a new project and imported into it new audio and video files. I've done this many times before, always using the same equipment (same video camera, same audio recorder, same laptop and Premiere Elements 15). This time around, however, the all the video files play slowed down, and neither the videos nor the audio files have any sound. I tried creating another project, but with the same result.

Do you guys have an idea what could be causing this?

Thanks so much!

[Steve Grisetti]

What model of camcorder is your video coming from and what format is the video?

Open a sample of this video in the free download MediaInfo. In MediaInfo, set View to Text and then copy the report it generates and paste it to this forum. Once we know what the file is made of we'll likely have a better idea what's going on.

It might also be helpful to know what operating system you're using.

[michaelf15839100 · Accepted solution]

You know what, I think the fault lied with the updates. There were some pending, I've installed them now, and it's now working!

Thanks for trying to help, much appreciated!