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Video looks clear when paused and pixelated during playback

New Here ,
Mar 22, 2017

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I am using Premiere Elements 15.  I have imported a video into a new project, making sure the project settings match the video.  i have not done anything to the video yet other than add it to the timeline.  The video looks fine when it is paused, but it is pixelated during playback.  Can anyone help with this?

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Video looks clear when paused and pixelated during playback

New Here ,
Mar 22, 2017

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I am using Premiere Elements 15.  I have imported a video into a new project, making sure the project settings match the video.  i have not done anything to the video yet other than add it to the timeline.  The video looks fine when it is paused, but it is pixelated during playback.  Can anyone help with this?

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Mar 22, 2017 0
Adobe Community Professional ,
Mar 22, 2017

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What is the source?  Is it interlaced?

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Mar 22, 2017 0
New Here ,
Mar 22, 2017

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whsprague  wrote

What is the source?  Is it interlaced?

It is footage shot with an iPhone 6.  I don't know whether it is interlaced.  Please keep in mind that I am a total newbie to Premiere Elements and video editing in general.

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Mar 22, 2017 0
Adobe Community Professional ,
Mar 22, 2017

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I don't have an iPhone, so will have to do a little research. 

Playback within a project can be a little "rough" because the computer is displaying previews rendered in real time.  It can depend on the computer and the video source.   What is the computer and how much memory does it have?

At final output, the computer starts from scratch and can spend more time getting it right.  Would you try making a couple edits and use "Export and Share" a version of your test clip?

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Mar 22, 2017 0
New Here ,
Mar 22, 2017

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whsprague  wrote

I don't have an iPhone, so will have to do a little research. 

Playback within a project can be a little "rough" because the computer is displaying previews rendered in real time.  It can depend on the computer and the video source.   What is the computer and how much memory does it have?

At final output, the computer starts from scratch and can spend more time getting it right.  Would you try making a couple edits and use "Export and Share" a version of your test clip?

My computer is a 4K ASUS Laptop with 16GB of RAM  with an Intel Core i7 processor.

I am only having this problem with the footage from the iPhone.  With GoPro footage, I have had no problems.  Please note that the playback on the iPhone footage in Premiere is definitely pixelated, not just rough.

I have already tried exporting the clip and re-importing it into Premiere, and I still have exactly the same problem.

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Mar 22, 2017 0
Adobe Community Professional ,
Mar 22, 2017

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I too have an ASUS i7 with 16GB!

I'll try to find some iPhone footage. 

Any chance you can put a clip on DropBox, or similar, for me to try?

Bill

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Mar 22, 2017 0
Adobe Community Professional ,
Mar 22, 2017

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Usually this sort of thing is a mismatch between the project settings and the clip itself.   How did you set up the project?  What are the video setting in the phone?

I've done a couple searches for unedited clips and not having any luck.  

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Mar 22, 2017 0
New Here ,
Mar 22, 2017

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whsprague  wrote

Usually this sort of thing is a mismatch between the project settings and the clip itself.   How did you set up the project?  What are the video setting in the phone?

I've done a couple searches for unedited clips and not having any luck.  

I figured it out!  I can't believe it!  The problem was that all of the project presets are landscape, and my iPhone footage is portrait.  So I had to create a portrait preset.  When I used that, it fixed the problem.  Here is how I created the preset:

ATR Premiere Elements Troubleshooting: PE 12: Portrait Oriented Video Source

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Mar 22, 2017 0
Adobe Community Professional ,
Mar 22, 2017

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Well done!

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Mar 22, 2017 0