video not playing in premier elements 15

New Here ,
Dec 04, 2018 Dec 04, 2018

Copy link to clipboard

Copied

I am trying to edit a video in Premier Elements 15 and the video is not playing. 

Views

641

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 04, 2018 Dec 04, 2018

Copy link to clipboard

Copied

What is the format and source of the video?  Are you able to play it in the Organizer?   Are you on Windows or Mac?  What are the specs of your computer?  Is it only one video that is not playing or all?  Are you able to play any videos?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2018 Dec 04, 2018

Copy link to clipboard

Copied

I am not going to be much help with answering your questions.  =(    My camcorder is 4K.  I transfered the video to my computer and uploaded it to adobe premier elements.     I don't know what the organizer is.  I'm on windows.  What specs are you wanting to know? When I go under pictures to look up a video to play it plays the audio however its not showing the picture of the video.  I am no computer expert.  Please forgive me.  =(

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 04, 2018 Dec 04, 2018

Copy link to clipboard

Copied

No problem.  We will try to sort through whatever information you can provide. 

1.  Are you able to play the video using Windows Media Player?

2.  What is the model of your camcorder?

3.  What is the file extension of the video file you have uploaded, e.g. .mov or mp4?

(The Organizer is a program that comes with Premiere Elements.  It organizes your video and photo files in a database and has many functions that help in editing videos.)

BTW, you posted in the Photoshop Elements part of the forum.  This thread will probably be moved to the Premiere Elements section by a moderator.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2018 Dec 04, 2018

Copy link to clipboard

Copied

When I go to play the video in the media player it plays sound but I havent seen a picture.  My camcorder is a sony but I don't know what model it is.  Where would i find that?  I don't know what the file extension of the video file,  where can I find that?  I have no clue about the organizer.  Where is that located? 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 04, 2018 Dec 04, 2018

Copy link to clipboard

Copied

Discussion successfully moved from Photoshop Elements to Premiere Elements

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

How do I find the post since its moved?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

You've found it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

okl great!  all I did was click on reply to original question. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

When I go to play the video in the media player it plays sound but I havent seen a picture.  My camcorder is a sony but I don't know what model it is.  Where would i find that?  I don't know what the file extension of the video file,  where can I find that?  I have no clue about the organizer.  Where is that located?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

HazelSavannah  wrote

  I don't know what the file extension of the video file,  where can I find that?

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

Model number to my camcorder is FDR-AX33 and the file extension is .mp4

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 06, 2018 Dec 06, 2018

Copy link to clipboard

Copied

HazelSavannah  wrote

Model number to my camcorder is FDR-AX33 and the file extension is .mp4

This is sufficient. No need for Mediainfo.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 06, 2018 Dec 06, 2018

Copy link to clipboard

Copied

Does Elements 15 support XAVC S?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 06, 2018 Dec 06, 2018

Copy link to clipboard

Copied

My video doesn't play when I click play. Do you know why that is?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 06, 2018 Dec 06, 2018

Copy link to clipboard

Copied

Maybe your machine cannot handle 4K

being able to play a file in a player is not the same as editing a file in a editing program.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 06, 2018 Dec 06, 2018

Copy link to clipboard

Copied

What are your computer specs?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

I have downloaded the mediainfo but I don't know how to use it.  Please advise

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

Open your video in MediaInfo. In MediaInfo, set View to Text and then copy the text report and paste it to this forum.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

Do I need to setup an account on that site?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

I have no clue how to do that.  Please advise

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

I don't understand what you're asking, Hazel.

MediaInfo is a program, not a web site. You said you've downloaded it.

Open the MediaInfo program. In  the program, go to the File menu and select Open/File then open your video clip and follow the instructions I posted above to copy the report to this forum.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

On the web page or whatever it is.  It says download mediainfo.  Mediainfo is in a blue block.  I don't know.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 05, 2018 Dec 05, 2018

Copy link to clipboard

Copied

You don't have to set up an account.

That blue block is merely a download link. Click it to download the software then install it.

Have you done that?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 06, 2018 Dec 06, 2018

Copy link to clipboard

Copied

Yes I did that.  On a previous message someone posted that its not a website its a program.  I am not following what I need to do.

When I went to it it is a website I am soooo frustrated!!!  One person says one thing then someone else says something different.

There is a picture below and about the middle of the picture has some words that are written.  I am not understanding why this would be on this site?  If you can't read what it says i can get a better picture.  This makes me wonder if this site is sketchy. 

IMG_1311.JPG

    ***Previous message posted by Steve Grisetti

I don't understand what you're asking, Hazel.

MediaInfo is a program, not a web site. You said you've downloaded it.

Open the MediaInfo program. In  the program, go to the File menu and select Open/File then open your video clip and follow the instructions I posted above to copy the report to this forum.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines