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video not playing in premier elements 15

New Here ,
Dec 04, 2018

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I am trying to edit a video in Premier Elements 15 and the video is not playing. 

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video not playing in premier elements 15

New Here ,
Dec 04, 2018

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I am trying to edit a video in Premier Elements 15 and the video is not playing. 

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Dec 04, 2018 0
Adobe Community Professional ,
Dec 04, 2018

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What is the format and source of the video?  Are you able to play it in the Organizer?   Are you on Windows or Mac?  What are the specs of your computer?  Is it only one video that is not playing or all?  Are you able to play any videos?

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Dec 04, 2018 0
New Here ,
Dec 04, 2018

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I am not going to be much help with answering your questions.  =(    My camcorder is 4K.  I transfered the video to my computer and uploaded it to adobe premier elements.     I don't know what the organizer is.  I'm on windows.  What specs are you wanting to know? When I go under pictures to look up a video to play it plays the audio however its not showing the picture of the video.  I am no computer expert.  Please forgive me.  =(

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Dec 04, 2018 0
Adobe Community Professional ,
Dec 04, 2018

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No problem.  We will try to sort through whatever information you can provide. 

1.  Are you able to play the video using Windows Media Player?

2.  What is the model of your camcorder?

3.  What is the file extension of the video file you have uploaded, e.g. .mov or mp4?

(The Organizer is a program that comes with Premiere Elements.  It organizes your video and photo files in a database and has many functions that help in editing videos.)

BTW, you posted in the Photoshop Elements part of the forum.  This thread will probably be moved to the Premiere Elements section by a moderator.

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Dec 04, 2018 0
New Here ,
Dec 04, 2018

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When I go to play the video in the media player it plays sound but I havent seen a picture.  My camcorder is a sony but I don't know what model it is.  Where would i find that?  I don't know what the file extension of the video file,  where can I find that?  I have no clue about the organizer.  Where is that located? 

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Dec 04, 2018 0
Adobe Community Professional ,
Dec 04, 2018

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Discussion successfully moved from Photoshop Elements to Premiere Elements

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Dec 04, 2018 0
New Here ,
Dec 05, 2018

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How do I find the post since its moved?

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Dec 05, 2018 0
Adobe Community Professional ,
Dec 05, 2018

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You've found it.

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Dec 05, 2018 0
New Here ,
Dec 05, 2018

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okl great!  all I did was click on reply to original question. 

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Dec 05, 2018 0
New Here ,
Dec 05, 2018

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When I go to play the video in the media player it plays sound but I havent seen a picture.  My camcorder is a sony but I don't know what model it is.  Where would i find that?  I don't know what the file extension of the video file,  where can I find that?  I have no clue about the organizer.  Where is that located?

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Dec 05, 2018 0
Adobe Community Professional ,
Dec 05, 2018

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HazelSavannah  wrote

  I don't know what the file extension of the video file,  where can I find that?

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo

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