Video not showing for particular media

[Evertech]

I have saved media as MP4 using the Window's 10 Game bar.

When I load the files into Element 14 the video doesn't display even after a render.

Is this a codec issue?

David

[Steve Grisetti]

Video from non-camcorder sources could have some features that don't edit well, including a variable frame rate and non-traditional codec system.

Open the MP4 in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste that report to this forum. Once we see what your file is made of, we may be able to better advise you how to proceed.

[Evertech]

Here it is:

General
Complete name                            : C:\Temp\ABC News (VIC) - 28_4_2018 _ ABC iview - Google Chrome 29_04_2018 12_23_07 PM.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42
File size                                : 110 MiB
Duration                                 : 2mn 15s
Overall bit rate mode                    : Constant
Overall bit rate                         : 6 784 Kbps
Movie name                               : ABC News (VIC) - 28/4/2018 : ABC iview - Google Chrome
Performer                                : Microsoft Game DVR
Encoded date                             : UTC 2018-04-29 02:25:22
Tagged date                              : UTC 2018-04-29 02:25:22
Xtra                                     : {0CEF7D53-FA64-11D1-A203-0000F81FEDEE} 4

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4.1
Format settings, CABAC                   : Yes
Format settings, ReFrames                : 1 frame
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 2mn 15s
Source duration                          : 2mn 15s
Bit rate mode                            : Constant
Bit rate                                 : 6 554 Kbps
Width                                    : 1 280 pixels
Height                                   : 1 024 pixels
Display aspect ratio                     : 5:4
Frame rate mode                          : Variable
Frame rate                               : 30.032 fps
Original frame rate                      : 29.970 fps
Minimum frame rate                       : 29.703 fps
Maximum frame rate                       : 60.484 fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.166
Stream size                              : 107 MiB (97%)
Source stream size                       : 107 MiB (97%)
Encoded date                             : UTC 2018-04-29 02:25:22
Tagged date                              : UTC 2018-04-29 02:25:22
mdhd_Duration                            : 135578

Audio
ID                                       : 2
Format                                   : AAC
Format/Info                              : Advanced Audio Codec
Format profile                           : LC
Codec ID                                 : 40
Duration                                 : 2mn 15s
Source duration                          : 2mn 15s
Bit rate mode                            : Constant
Bit rate                                 : 128 Kbps
Channel(s)                               : 2 channels
Channel positions                        : Front: L R
Sampling rate                            : 44.1 KHz
Compression mode                         : Lossy
Stream size                              : 1.98 MiB (2%)
Source stream size                       : 1.98 MiB (2%)
Encoded date                             : UTC 2018-04-29 02:25:22
Tagged date                              : UTC 2018-04-29 02:25:22
mdhd_Duration                            : 135581

[williebegoode · Accepted solution]

David, if you have another video viewing program that you can use to load the MP4 in and then save it. Try doing that and re-save it as an MP4 and then if that doesn't work, try re-saving it as a different Premiere Elements compatible format. That's worked for me when I've had a similar problem.

[Evertech]

I followed the good advice to load the MP4 into another program and resave it.

Used Handbrake and got a resultant MP4 compatible with Premiere Elements.

Moreover it reduced the file size by around 30% - an added bonus!

[Steve Grisetti]

And there's the variable frame rate, just as suspected.

Glad you found a solution, evertech!

[Bill Sprague]

Weird is that I was sent a collection of iPhone 8 clips that had variable frame rates.  I had no trouble at all putting them into a Premiere Elements 2018 video.

Why does my installation of PrE work with variable frame rate video when so many others do not?

[Steve Grisetti]

Variable frame rates are -- variable. Some MP4s with VFR work while others do not.

Newer generations of some video editors are being programmed to work with this type of video. But many (not just Premiere Elements) have problems like out-of-sync audio, video not showing up, etc.

[Bill Sprague]

https://forums.adobe.com/people/Steve+Grisetti  wrote

Variable frame rates are -- variable. Some MP4s with VFR work while others do not.

Newer generations of some video editors are being programmed to work with this type of video. But many (not just Premiere Elements) have problems like out-of-sync audio, video not showing up, etc.

Thanks.