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Video Preview problem (PE15)

New Here ,
Jan 13, 2018

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The video preview of the clips does not work anymore, it freezes.

This problem started a few days ago, without apparent reason (prior to that, everything was fine)

Audio preview still works normally.

I tried several remedies, none worked. It is NOT a hardware acceleration problem. This is a software problem.

Please help. I need to build movies for clients.

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Video Preview problem (PE15)

New Here ,
Jan 13, 2018

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The video preview of the clips does not work anymore, it freezes.

This problem started a few days ago, without apparent reason (prior to that, everything was fine)

Audio preview still works normally.

I tried several remedies, none worked. It is NOT a hardware acceleration problem. This is a software problem.

Please help. I need to build movies for clients.

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75

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 13, 2018 0
Adobe Community Professional ,
Jan 13, 2018

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What operating system are you using?

What processor do you have with how much RAM? How much free, clean, freshly defragmented space is on your hard drive?

What model of camcorder is your video coming from and what is the resolution and format of that video?

When you first added your video to your timeline, did you see a yellow orange "render" line above the clip? This indicates a mismatch between your project settings and video specs, which can cause poor and inefficient program performance.

RenderLine.jpg

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