Video Story won't launch

Community Beginner ,
Aug 01, 2020 Aug 01, 2020

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I just installed Adobe Premiere Elements 2020 on the latest version of Win10.  While the Organizer app will launch the video story, instant video, plus other options under Create won't launch.  Any assistance on this would much be appreciated.

 

Thanks, 

 

Jeremy

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Adobe Community Professional ,
Aug 01, 2020 Aug 01, 2020

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Which processor do you have with how much RAM and how much free space on your hard drive? 

What is your monitor's resolution?

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Community Beginner ,
Aug 02, 2020 Aug 02, 2020

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Intel Core i7 2.6 Ghz

16GB total memory/ 10GB available when trying to launch video editor

Resolution 2560x1440

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Adobe Community Professional ,
Aug 02, 2020 Aug 02, 2020

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How much free space is left on your hard drive?

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Community Beginner ,
Aug 02, 2020 Aug 02, 2020

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246 GB

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Adobe Community Professional ,
Aug 02, 2020 Aug 02, 2020

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That's really weird. I don't know why that would happen.

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