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What should i do when HEVC media can be imported, but becomes blurry and gets stripes?

Community Beginner ,
May 24, 2020

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After finally being able to import HEVC media i get problems when i start playing it. It becomes blurry and gets stripes all over the screen. So all in all it's completely useless ..

Does anyone have a solution for this problem?

The footage is shot with a GoPro Hero 8 Black, in 2.7k 100fps and the lense is set to wide. I'm not sure if the 100fps could be a problem.

 

Adobe_Blurry.PNG

 

Any other media player works just fine with the same file ..

 

I doubt that it's a hardware problem.

My specs: i7-9700, MSI RTX 2060 6GB, 16 GB DDR4 RAM 3000 MHZ, M.2 SSD

Windows 10 Pro 64 Bit, Version 1903

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What should i do when HEVC media can be imported, but becomes blurry and gets stripes?

Community Beginner ,
May 24, 2020

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After finally being able to import HEVC media i get problems when i start playing it. It becomes blurry and gets stripes all over the screen. So all in all it's completely useless ..

Does anyone have a solution for this problem?

The footage is shot with a GoPro Hero 8 Black, in 2.7k 100fps and the lense is set to wide. I'm not sure if the 100fps could be a problem.

 

Adobe_Blurry.PNG

 

Any other media player works just fine with the same file ..

 

I doubt that it's a hardware problem.

My specs: i7-9700, MSI RTX 2060 6GB, 16 GB DDR4 RAM 3000 MHZ, M.2 SSD

Windows 10 Pro 64 Bit, Version 1903

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Error or problem

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477

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May 24, 2020 0
Adobe Community Professional ,
May 24, 2020

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When you first add your HEVC clip to your timeline, is there a yellow-orange "render" line over it? Ideally there should not be -- at least until you add effects. A render line indicates that the program is not able to match its project settings to your video's specs, and that can result is the playback issues you're seeing.

 

RenderLine.jpg

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May 24, 2020 0
Community Beginner ,
May 24, 2020

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Hey Steve,

 

yes there is a yellow line. I've been experimenting with the project settings, but i wasn't successfull.

Can you help me with the settings? I shot the footage with my GoPro Hero 8 Black in 2.7k 100fps and the objective was set to "wide".

 

I didn't really find a matching setting in Elements 2020

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May 24, 2020 0
Adobe Community Professional ,
May 24, 2020

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The intended way to establish project settings is to add some media and put a primary clip on the timeline.  Premiere Elements then picks the best match.   How are you doing it?

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May 24, 2020 0
Community Beginner ,
May 24, 2020

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Thats the way i do it.

When it didn't work i began to create new projects and change the settings. But it never worked. Could the 100fps be the Problem?

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May 24, 2020 0
Adobe Community Professional ,
May 24, 2020

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Absolutely. Premiere Elements does not have project presets for 100 fps video.

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May 24, 2020 0
Adobe Community Professional ,
May 25, 2020

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Please embed screenshot in original post.

2020-04-21_16-37-27.jpg

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May 25, 2020 0
Adobe Community Professional ,
May 25, 2020

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Can you put a shorter clip on DropBox or similar?  I would like to try it on my computer to see if there is something to learn that would be useful.

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May 25, 2020 0
Community Beginner ,
May 25, 2020

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I would if i were able to shorten a clip 😄

I'll try to work something out.

 

 

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May 25, 2020 0
Adobe Community Professional ,
May 25, 2020

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Not shorten a clip that would defeat the purpose but a short clip.

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May 25, 2020 0
Adobe Community Professional ,
May 25, 2020

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Its either the framerate or video driver.

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May 25, 2020 0
Adobe Community Professional ,
May 25, 2020

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Ann is right.  If it works on my computer it is likely the driver.  If it doesn't work on mine and looks like yours, then Premiere Elements isn't up to the task.  Don't shorten an existing clip.  Either take a short new clip with the same camera settings or put up a "big" one.  

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May 25, 2020 0
Community Beginner ,
May 25, 2020

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Okay so i formatted my SD card that i use in the GoPro and shot for all of you 3 test Clips

https://www.dropbox.com/sh/u2g2r39aza86xyy/AACesMz5mQZ-rdULMjQbcX_Sa?dl=0

 

1) 50fps H.264

2) 100fps HEVC

3) 50fps HEVC

 

Clip 1 works just finde in Adobe Premiere Elements.

Clip 2 and 3 don’t work in Adobe Premiere Elements

 

So my computer obviously has a problem with the HEVC codec. Please tell me if the clips work on your computer 🙂

 

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May 25, 2020 0
Community Beginner ,
May 25, 2020

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Reinstalling the nVidia driver didn't work either ..

 

I'm running out of ideas ...

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May 25, 2020 0