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When I click "get media" I get a message that there such a file already in use.

New Here ,
Oct 28, 2017

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I'm using Premiere elements again, but this time I cannot get the video clips to go into the time line or project assets.  When I click "get media" I get a message that there such a file already in use.  Everything is grayed out and I can't change the fine destination.  Thank you.  Roy

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When I click "get media" I get a message that there such a file already in use.

New Here ,
Oct 28, 2017

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I'm using Premiere elements again, but this time I cannot get the video clips to go into the time line or project assets.  When I click "get media" I get a message that there such a file already in use.  Everything is grayed out and I can't change the fine destination.  Thank you.  Roy

[Moved from the non-technical Lounge Forum to the Program forum... Mod]

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

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Oct 28, 2017 0
Adobe Community Professional ,
Oct 28, 2017

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Roy,

This sounds frustrating!  Your brief description does not leave much to guess on.  I would be happy to try to work through this step by step. 

First, what version of Premiere Elements and what computer system are you using?  What is the source of the video clips and where are they located in your computer. 

What happens if you reboot the computer, open Premiere Elements and exercise the Add Media routine.

Bill

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Oct 28, 2017 0
New Here ,
Jul 22, 2018

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Did you determine a solution?  I have the same problem.

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Jul 22, 2018 0
Adobe Community Professional ,
Jul 22, 2018

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This is an old topic and the originator never replied.

If you can give some detail, I'll try to work it out. 

If you close your current project and start a new one, do you see the same thing?  Is it possible that the target media is open and being used by another application?

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Jul 22, 2018 0
New Here ,
Jul 22, 2018

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No videos are viewable on premiere. they are directly off an iPhone 7 MOV files and work perfectly on other video viewing software.

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Jul 22, 2018 0
Adobe Community Professional ,
Jul 22, 2018

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How are you getting the video from your phone to your computer? If you use Premiere Elements' Video Importer to get your videos, you have the option of the program providing a custom name for your video files.

If you go with the default name for the file provided by your phone, it may be a name that's already in use on another video file, which can confuse the program. Try renaming your video files and see if that makes a difference.

Also, you don't say what operating system you're using but that can be a HUUUUUUGE factor! There's a world of difference between how this program performs on Windows and Mac OS and even a significant difference on editing on Mac OSX and its new OS series. 

It also makes a significant difference which version of the program you're using, and that likewise isn't mentioned in your post.

And, if you are on a Windows machine, I highly recommend you install Quicktime 7, which provides important components you'll need to edit a number of MOV codecs.

QuickTime 7.6 for Windows

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Jul 22, 2018 0
New Here ,
Jul 22, 2018

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Adobe Premiere Elements 16.

Quicktime is not supported by Apple since April 2016.

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Jul 22, 2018 0
Adobe Community Professional ,
Jul 22, 2018

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The components that install with Quicktime may be of value when editing MOV files.

True, Quicktime for Windows has been essentially discontinued. And, for security's sake, you may want to disable the player by changing QuicktimePlayer.exe to QuicktimePlayer.old. But those components that install with it can still provide support for video editing programs on Windows.

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Jul 22, 2018 0