When I import a clip, the audio does not come with it. Can you help?

New Here ,
Oct 01, 2018 Oct 01, 2018

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When I import a clip into Premiere Elements 2018, the audio does not come with it. Can you help?

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Adobe Community Professional ,
Oct 01, 2018 Oct 01, 2018

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Most likely your audio is AC3 Dolby Digital. What operating system do you have?

Open one of the video clips in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum. Once we see this report and know your OS we'll be better able to recommend a solution.

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New Here ,
Jun 02, 2019 Jun 02, 2019

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Steve I have the same problem.  Windows 10 and the clip is .mpg so I'm assuming that is >mpg-1.

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Adobe Community Professional ,
Jun 02, 2019 Jun 02, 2019

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SEWERTWO  wrote

Steve I have the same problem.  Windows 10 and the clip is .mpg so I'm assuming that is >mpg-1.

Can you post a screen shot using the "text" view from the (free)  MediaInfo program?  It would look like this: 

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