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Where is my serial number?

Community Beginner ,
Jan 10, 2018

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I have a box copy of Photoshop Elements 15 and Premiere Elements 15 I got a few months ago. I wanted to install it today, but I don't know where my serial number is, and that's what the installer is asking me for. I looked on a support page that said it was on the disk sleeve, but I didn't see it there. I don't know if I put it in wrong or didn't see it somehow, or if it's not on the sleeve at all. Basically, I can't find it.

Correct answer by Tuxflop | Community Beginner

Okay, it turns out my serial number is on the disk sleeve for the Mac version. I was looking on the sleeve for the Windows disk, and for whatever reason I didn't think to look on the Mac sleeve. I just assumed it was the same as the Windows one.

Well, I fixed the problem.

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Where is my serial number?

Community Beginner ,
Jan 10, 2018

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I have a box copy of Photoshop Elements 15 and Premiere Elements 15 I got a few months ago. I wanted to install it today, but I don't know where my serial number is, and that's what the installer is asking me for. I looked on a support page that said it was on the disk sleeve, but I didn't see it there. I don't know if I put it in wrong or didn't see it somehow, or if it's not on the sleeve at all. Basically, I can't find it.

Correct answer by Tuxflop | Community Beginner

Okay, it turns out my serial number is on the disk sleeve for the Mac version. I was looking on the sleeve for the Windows disk, and for whatever reason I didn't think to look on the Mac sleeve. I just assumed it was the same as the Windows one.

Well, I fixed the problem.

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Jan 10, 2018 0
Adobe Community Professional ,
Jan 10, 2018

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Where did you purchase it from?

Can you contact the seller?

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Jan 10, 2018 0
Community Beginner ,
Jan 10, 2018

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My dad bought this for my birthday a few months back, he said today he bought it from a Best Buy store, so we probably can.

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Jan 10, 2018 0
Adobe Community Professional ,
Jan 11, 2018

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You will have to contact Best Buy to resolve the issue.

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Jan 11, 2018 0
Community Beginner ,
Jan 13, 2018

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Okay, it turns out my serial number is on the disk sleeve for the Mac version. I was looking on the sleeve for the Windows disk, and for whatever reason I didn't think to look on the Mac sleeve. I just assumed it was the same as the Windows one.

Well, I fixed the problem.

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Jan 13, 2018 0