I have a box copy of Photoshop Elements 15 and Premiere Elements 15 I got a few months ago. I wanted to install it today, but I don't know where my serial number is, and that's what the installer is asking me for. I looked on a support page that said it was on the disk sleeve, but I didn't see it there. I don't know if I put it in wrong or didn't see it somehow, or if it's not on the sleeve at all. Basically, I can't find it.
Where did you purchase it from?
Can you contact the seller?
My dad bought this for my birthday a few months back, he said today he bought it from a Best Buy store, so we probably can.
You will have to contact Best Buy to resolve the issue.
Okay, it turns out my serial number is on the disk sleeve for the Mac version. I was looking on the sleeve for the Windows disk, and for whatever reason I didn't think to look on the Mac sleeve. I just assumed it was the same as the Windows one.
Well, I fixed the problem.