Why is chat closed?

[steveg0705]

The adobe chat line has been closed since I checked yesterday,  near as I can tell it's most defiantly operating hours

Account or product support

Sorry, we're closed.

Please visit again

Sunday 6pm–Friday 7pm PT

Or try these options

Adobe forums

[Steve Grisetti]

Sometimes it closes.

Have you tried today?

[steveg0705]

LoL,  yes, two days in  a row.

[Steve Grisetti]

It worked fine for me a few minutes ago.

[steveg0705]

OK.  You got a chat agent at 2:42 AM PT Saturday morning?  They're open when they're not supposed to be then?  makes perfect sense.

[Bill Sprague]

It does make perfect sense.  Corporations the size of Adobe have flexible work schedules and workers in time zones all around the world.  "Normal Work Hours" has been redefined!

[steveg0705]

What are you talking about?  Its a customer service department,  they need to be available when they advertise so-as not to waste the customers time.

[Bill Sprague]

steveg0705  wrote

What are you talking about?  Its a customer service department,  they need to be available when they advertise so-as not to waste the customers time.

Steve,

You're right.  I crossed the line into a "defend Adobe" zone.  As a user I should stay in the "complain about it" zone.

Bill