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Won't save videos

New Here ,
Apr 27, 2018

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Hello to anyone who can help in anyway 

I have had Adobe Premiere Elements 13 for a couple years.  I bought a Windows 10 laptop when they first came out, and ordered the program along with the computer.  It has always worked so well, and I love it.  But, I went to use it yesterday, and it works fine until I go to select how I want to save the video (either to the internet, the computer, to a phone, or others).  Once I select a place to save the video, the whole program freezes up, and it comes up with a notification that basically says it won't save the video.  I've tried restarting the computer, updating the program, and connecting the program to the internet so I could save it directly to Google.  None of that has worked.  This makes me really sad, because I really like to edit videos, and I was supposed to be presenting one I've been editing for a week, tonight. 

If anyone has any ideas, those would be greatly appreciated.  Or, if you've had something similar happen, please let me know.  Just knowing I'm not alone on this one would be great!  XD

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Won't save videos

New Here ,
Apr 27, 2018

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Hello to anyone who can help in anyway 

I have had Adobe Premiere Elements 13 for a couple years.  I bought a Windows 10 laptop when they first came out, and ordered the program along with the computer.  It has always worked so well, and I love it.  But, I went to use it yesterday, and it works fine until I go to select how I want to save the video (either to the internet, the computer, to a phone, or others).  Once I select a place to save the video, the whole program freezes up, and it comes up with a notification that basically says it won't save the video.  I've tried restarting the computer, updating the program, and connecting the program to the internet so I could save it directly to Google.  None of that has worked.  This makes me really sad, because I really like to edit videos, and I was supposed to be presenting one I've been editing for a week, tonight. 

If anyone has any ideas, those would be greatly appreciated.  Or, if you've had something similar happen, please let me know.  Just knowing I'm not alone on this one would be great!  XD

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Apr 27, 2018 0
Adobe Community Professional ,
Apr 27, 2018

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"how I want to save the video "

Are you doing a "File > Save" or "Export and Share"?

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Apr 27, 2018 0
New Here ,
Apr 29, 2018

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Actually I'm doing "export + share". 

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Apr 29, 2018 0
Peru Bob LATEST
Adobe Community Professional ,
Apr 29, 2018

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It could be due to a Windows 10 update.

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Apr 29, 2018 0