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Wont start !

New Here ,
Jul 07, 2017

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I have PRE 13, but every time i close my computer i can't start it again. I allways have to reinstall it again !

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Wont start !

New Here ,
Jul 07, 2017

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I have PRE 13, but every time i close my computer i can't start it again. I allways have to reinstall it again !

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Jul 07, 2017 0
Adobe Community Professional ,
Jul 07, 2017

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What happens when you try to launch the program?

What operating system do you have? What processor do you have and with how much RAM?

Did version 13 used to work for you or are you only now trying to use it for the first time?

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Jul 07, 2017 0
New Here ,
Jul 08, 2017

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It comes up with something that says i have unistall and reinstall it again.

I have Windows 10, 8,00 GB RAM and AMD A8-6410 APU Radeon R5 Graphics.

I use it to make Youtube videos.

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Jul 08, 2017 0
Adobe Community Professional ,
Jul 08, 2017

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Try starting up the program and holding down the Ctrl+Alt+Shift keys on the LEFT SIDE of your keyboard as it launches. (You'll get a warning from Windows that the program is trying to change something on your computer, which is good.)

If that doesn't work, go to Windows Explorer and enable Show All Files. Then go to C:/ProgramData/Adobe, delete or rename the OOBE folder and then reinstall the program.

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Jul 08, 2017 0
New Here ,
Jul 12, 2017

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I dont have Windows Explorer and how can i enable "Show All Files".

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Jul 12, 2017 0
Adobe Community Professional ,
Jul 12, 2017

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Your post says that you're using Windows 10.

Windows Explorer is how the operating system browses the files on your computer. (Not to be confused with Internet Explorer, which is a web browser.) Every Windows computer has it.

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Jul 12, 2017 0